The Cassara Carlsbad Tapestry Collection by Hilton

Beautiful Hotel and Location

Liked: During our check in, we had an issue with the room not being clean. Called up the front desk and took care of the issue right away. Love that they are super dog friendly. First time traveling with a newborn and a puppy which was a really great experience. The scenery is absolutely beautiful.
Disliked: The coffee machine doesn't have the option to just warm up water but you have the option to use the microwave at the lobby store . Also the room we got had a small bearable smell, however we just opened the slide doors and went away.

Very good

Would stay there again but...

Liked: Location was perfect for the Flower Fields & Legoland.
Disliked: We expected our room to be tidied up each day. It was not unless you requested it when checking in. Disappointed.

Disappointing, to say the least....overall....

Liked: Food was tasty and ample...
Disliked: Bar service was very slow. Bar and dining area filled with noisy and often out of control kids at breakfast and dinner times. They shouldn't be allowed in bar and dining area while parents check in to hotel, or return from a full day of activities, bouncing off the walls. Completely spoils any ambience . Snack section was way over priced, with an abysmal selection of food and drink. Worst of any hotel I've ever stayed in.

We won’t be back here...

Liked: Personal items dissappear here quickly. Last year we left our kid’s shoes at the pool. The next day we asked the staff, but they said nothing was left in Lost and Stolen. This was okay for us, I thought okay it’s the next day, and everything could happen. We did not even complain, not a big deal. This year we are back to this hotel. We left a T-shirt at the main pool, right in front of the lobby. We were back for the tshirt an hour later, asked the front desk but again nothing was in Lost and Stolen. Also, there were not many people in the hotel and I don’t think somebody was in need of a tshirt, haha. But whoever is cleaning up in the pool, just does not care enough of the personal items of the hotel guests to return them to the appropriate department. But the big deal is that the front desk does not care, it’s okay for them that things like this happen. Obviously, whoever from the staff is cleaning up at the pool, is either throwing personal items away or keeping them. Change your staff or train them appropriately. It’s way more unpleasant when same thing happens during you next visit a year later.

It was okay but will...

Liked: That it was very close to Legoland.
Disliked: It was in a business area. Our room balcony faced the entrance to the hotel. It was near an airport so it was very noisy at times. We were forced to keep the patio door closed because of all the noise. Room service skipped us and didn’t clean the room (after that we hung the do not disturb sign). They didn’t show up until the second day, and kept knocking while the do not disturb sign was hanging on the door.

Exceptional

Great stay especially if you're...

Liked: I flew in with my daughter for the weekend for a day trip to Legoland and stayed at this hotel from Friday through Sunday morning. The hotel was beautiful, comfortable, and in a great location. I only stayed 2 nights but this will be my first choice when we come back for a longer vacation.

Clean and beautiful hotel, need...

Liked: Hotel was beautiful. Kitchen/dining area small and extremely busy. Waited 15 mins just to order coffee and even before ordering, multiple servers kept telling me someone would be right with me without even asking if I was helped yet.