Please use our FAQs below to help answer any questions you might have. If you still need assistance please get in touch using the form on our Contact Us page, and we'll reply as soon as possible, typically in 24-48 hours.
I haven't received my hotel confirmation email - where can I view/print a copy?
Please click on the link below to view a copy of your confirmation email.
Note that you'll need your trip ID, and either the last four digits of the credit card you used or the PIN number you were given, in order to access the information.
Review/Cancel your ConcertHotels.com hotel reservation
How do I cancel my hotel reservation?
Please click on the link below to cancel your reservation (you'll need your trip ID, and either the last four digits of the credit card you used or the PIN number you were given):
Cancel your ConcertHotels.com hotel reservation
Please check the individual hotel policy prior to cancelling your reservation. Some reservations are non-refundable.
Can I contact ConcertHotels.com by telephone?
For U.S. customersTo book a hotel reservation over the phone, please call 877-477-8597 and mention our promo code: HBC7858
If you have already made a hotel reservation and need assistance, you can contact our Customer Service at 877-477-7441.
If you call this 800 number please have your trip ID and the phone number you entered while making your reservation available.
For U.K. customers:If you have already made a hotel reservation and need assistance, you can contact our hotel supplier's Customer Service department on 020 3450 0787.
If you call this number please have your trip ID/Booking confirmation number available.
For other enquiries, please get in touch using the online form on our Contact Us page.
When can I contact ConcertHotels.com by telephone?
Our hotel supplier's customer services department is open 24 hours, 7 days a week.
Where can I find out more about a specific hotel?
ConcertHotels.com lists many thousands of hotels, so it's impossible to have a direct relationship with each and every hotel. The hotel information displayed on our website is supplied by Priceline.com and updated weekly. If you need further details about hotel facilities/amenities/parking please contact the hotel directly.