Frequently Asked Questions

Please use our FAQs below to help answer any questions you might have. If you have an existing reservation and still need assistance please get in touch using the form on our My Booking page, and we'll reply as soon as possible, typically in 24-48 hours.

I haven't received my hotel confirmation email - where can I view/print a copy?

Please click on the link below to view a your reservation details.

Note that you'll need your trip ID, and the email address you booked with, in order to access the information.

Review/Cancel your hotel reservation
How do I cancel my hotel reservation? a
Please click on the link below to cancel your reservation (you'll need your trip ID, and the email address you used :

Cancel your hotel reservation

Please check the individual hotel policy prior to cancelling your reservation. Some reservations are non-refundable.
Can I contact by telephone? a
If you have already made a hotel reservation and need assistance, you can contact the customer service team attached to your reservation.

Please click on the link below to lookup your reservation using your trip ID, and email address and you'll find the telephone number you need to call:

Lookup your hotel reservation
When can I contact by telephone? a
Our hotel supplier's customer services departments are open 24 hours, 7 days a week.
Where can I find out more about a specific hotel? a lists many thousands of hotels, so it's impossible to have a direct relationship with each and every hotel. The hotel information displayed on our website is supplied by and updated weekly. If you need further details about hotel facilities/amenities/parking please contact the hotel directly.