Frequently Asked Questions

Please use our FAQs below to help answer any questions you might have. If you still need assistance please get in touch using the form on our Contact Us page, and we'll reply as soon as possible, typically in 24-48 hours.

I haven't received my hotel confirmation email - where can I view/print a copy?

Please click on the link below to view a copy of your confirmation email.

Note that you'll need your trip ID, and the last four digits of the credit card you used, in order to access the information.

Review/Cancel your hotel reservation
How do I cancel my hotel reservation? a
Please click on the link below to cancel your reservation (you'll need your trip ID, and the last four digits of the credit card you used):

Cancel your hotel reservation

Please check the individual hotel policy prior to cancelling your reservation. Some reservations are non-refundable.
Can I contact by telephone? a
To book a hotel reservation over the phone, please call 877-477-8597 and mention our promo code: HBC7858

If you have already made a hotel reservation and need assistance, you can contact our Customer Service at 877-477-7441.

If you call this 800 number please have your trip ID and the phone number you entered while making your reservation available.
When can I contact by telephone? a
Our hotel supplier's customer services department is open 24 hours, 7 days a week.
Where can I find out more about a specific hotel? a lists many thousands of hotels, so it's impossible to have a direct relationship with each and every hotel. The hotel information displayed on our website is supplied by and updated weekly. If you need further details about hotel facilities/amenities/parking please contact the hotel directly.