Exceptional

Liked: Location is great which is just nearby Copley plaza, whatever shopping, entertainment, traffic are very convenient, hotel infrastructure is classical, somehow Fairmont is trademarked there.
Disliked: Due to the weather in Boston, suggest to put umbrella inside hotel room which will helpful for guest. Thanks

Pleasant

Liked: Accommodating staff. Great location. Great on site restaurant. Very comfortable beds.
Disliked: Some renovations needed- fraying carpets (one part of the carpet was so worn it had almost sharp bits poking out), doors don't close properly (e.g bathroom door kept opening on its own). Older hotel, which is fine, but because of noticeable wear and tear, it felt older than it needed to. Elevator loud. Tricky to figure out how to use $25 voucher (could have been explained better at check in).

Love Boston!

Liked: The hotel is beautiful, bed was very comfortable. The hostess in the Oak bar was very pleasant. Loved the mascot black lab at the front door!!
Disliked: A little bit pricey for a small room with no view.

Exceptional

Good

A very well run hotel.

Liked: Staff was exceedingly friendly, including maids,helpers and everyone with whom I came in contact. Each spoke a greeting in a sincere way.
Disliked: No reading lights for lounge chairs in room 629. Bath/shower controls are a bit funky.

Exceptional

Disliked: You need plugs close to the bed. Over the lamp if possible so if you use your laptop in the bed you can plug it in. That is a must.

Good

Exceptional