Surf and Sand Resort, Laguna Beach

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Even though we had issues...

Liked: The location was beautiful, the sunset waves - amazing. The room service food was really good and affordable.
Disliked: Unfortunately they are renovating so it’s not the most appealing. We stayed in a re- furbished room - it was nice until I realized the toilet was never cleaned. Imagine old pee residue at the base/back of the toilet - large yellow/orange on both sides. And then the heater went out in the building or at least our room - they had no ETA when it would be fixed so they gave us a space heater. They offered another room but I was told it wasn’t re-furbished so I passed as I can’t imagine what the room probably looked like. They did offer to remove the resort fee from the bill due to the toilet issue - $50.

Liked: This hotel is one of the very closest to the beach. Many hotels in Laguna have a long walk to the beach.
Disliked: This hotel is very rundown since my last visit. The main hotel tower is being refurbished. Be prepared to hear construction equipment from 8AM on weekdays.

Liked: We really enjoyed our room and the friendliness of the entire staff and cleanliness of the overall experience.
Disliked: There was this gate by the pool that lead down to the beach area that ever time someone closed it would slam and wake us up as we sought to nap by the pool area. Just a small fix but a big one too.

Enjoyed our stay, but would...

Liked: View was spectacular, staff were wonderful. Room was large. Terrific location.
Disliked: We were not told about the construction beforehand. Lack of restaurant was bad. Bar was comfortable and friendly but smelled musty.

Nice hotel. Would stay again.

Liked: The staff is friendly. Good location
Disliked: The buildings are being renovated. No heaters in the rooms.

Exceptional

Liked: Location. Views
Disliked: The charges for overnight parking

Exceptional

Pretty view, right on the...

Liked: This resort was very pretty and right on the beach. The coffee shop and gift shop was really cool because the front desk gives free drink coupons upon check in.
Disliked: Had to call a couple times to receive cleaning in my room. There are fees not included within the booking total that are hidden once you get to the facility. If you have a credit or discount from booking.com you will have to pay the discount the night of check in and then will receive a credit returned to utilize on booking.com it is not a real credit or discount. Also there are large holds on the source of payment. Overall the stay is really expensive, there’s no AC in the rooms, requires $40 valet parking a day not included in the stay.