We arrived at the hotel at 2a.m. for late check in. The hotel staff were very welcoming and got us set up with our room very quickly so we could get to bed. Staff was very helpful in helping with directions and suggestions for places to eat and visit! Would definitely go back.

Liked: Staff was super friendly and helpful.
Disliked: Pool had way too much chlorine.

Bad

Disliked: Every hotel i go I take a receipt This hotel dont accept to give me receipt because i did reservation by booking.com This is a first time i face

Our stay was comfortable and...

Liked: The staff was knowledgeable and friendly.
Disliked: Very nice stay.

Liked: The customer service was fantastic. It was very clean and the lobby was inviting. The shuttle service was A+++. Both drivers were professional and personable.
Disliked: The room had a weird smell when we got there --only for abt an hour. It dissipated once we had the AC on and when we got back from dinner.

Superb

Liked: Location and pool
Disliked: Trouble with toilet

Exceptional

Liked: Location to Cleveland Airport.

Exceptional

Pleasant

Very good