Fabulous

Liked: Location, the staff and the restaurant was actually pretty good!
Disliked: I didn?t expect much, but I did inform the hotel it was our 20th wedding anniversary.... crickets. I?ve never been ignored like that. I wouldn?t say the hotel is kid friendly either (which is fine, but should be understood)

Good

Liked: The location and view were the best parts of the property.
Disliked: When I arrived there were a lot of people hanging around because of the beer garden and club upstairs, which I don?t think helps the service so much for people paying to stay there. Also there were a couple of features in the room that didn?t work.

Very poor

Liked: I can?t believe they charged me 150 to clean a rug after I accidentally spilt a glass of wine. I was coming back and my whole family from Germany and Switzerland was hoping to stay here. Now NOPE. I talked to the manager and expressed this and they could care less. Never again!!!!!!!

Good

Not up to the Standard!!

Liked: The location is great and the hotel has good Bars and Restaurants
Disliked: Service was not what I expected at all. Room cleaning missed twice despite asking both reception and housekeeping to rectify it. Electrical issues in the room caused lights to stop working and AC could not be controlled. Additionally I had two back to back bookings which I arranged with the property 3 months in advance to connect them to avoid check out and of course this wasn?t done and I had to check back in with all my details and get a new room key. Further more the ?fab rooftop? bar Le Bain would not allow me to charge drinks to my room which I find insulting as a guest as it was clear they had issues with unpaid bills. I asked in 3 emails to be contacted by the Guest Experience manager with zero response. So I?ve unfortunately had to share my terrible experience here. Not pleased and I hope someone in management will contact me to take the feedback live and rectify it.

Great location, a few issues

Liked: Great location, good views on the Hudson river side.
Disliked: Room is not sound proof, can hear music from the nearby clubs, especially on Friday and Saturday. Basic wifi is super slow, had trouble using Instagram. Check-in experience could have been better.

Clean rooms albeit slightly small....

Liked: Clean room and good bars within the hotel.
Disliked: Rooms are small and staff at reception appear short staffed. Every time we went there we were waiting for 15 minutes plus for assistance.

Very good

Exceptional

Liked: Everything
Disliked: Coffee maker in the room would be nice