The Inn at Henderson's Wharf Ascend Hotel Collection

I would choose to stay...

Liked: Excellent location and value. Room was large and clean. Staff was helpful and friendly.
Disliked: Snacks and breakfast could be enhanced.

Superb

Great Shower!

Liked: Great location and a good shower
Disliked: OK, Decent shower but I just wanted to get your Attention for the 1*DO NOT LIE TO YOUR GUESTS!*Tried to shorten a day due to one couple getting into a bad car accident 3 days earlier. was denied because they were booked? LIE!*LIED about cable. Cable wasn't working in my room so they so they switched my room. oh wait, but they couldn't change my res because they we're booked? LIE Staff confirmed that they were not booked. the cable kept going out in the new room too. I had to reset the TV 5 times, I counted. then in the morning I just turned it off. Then I find out from the maintenance guy that it happens All the time.At least he was honest! so the people I talked toalready knew and played dumb. LIED!*Manager didn't reach out. I informed the man when he was looking @ my DTV box about my frustrations about no heater or blankets, not being able to shorten my stay...but there was Obvious frustration. He told me the manager would be in at around 10, if I wanted to talk to her. I declined because I didn't want to wait around on my trip. I'm pretty sure he would have mentioned something to the manager because he just seemed like he genuinely cared. Obviously the hotel manager would check in with the staff to see how the day is going. Well, one would think. So did she just blow it off? I know, speculation!*THERE'S ONLY ONE WAY OUT! No patio door and the Windows are sealed shut so you Can't open them. Or at least I couldn't find a way.? Room is on the Ground level! DOOR! or maybe die.* No blinds on the windows only shutters. Sun rises right in your face.No need for a wake up call.*No heater or extra blankets? was cold at night and there was only a sheet and a thin blanket. I ended up putting on more cloths to warm up. Too annoyed @ 1AM and knew I wouldn't be nice if I called the front desk.*I agree with keeping a hotel clean but vacuuming @ 8:15 AM? no need for a wakeup call. Hospitality requires common sense!

We had only planned on...

Liked: It was right on the water.
Disliked: Couldn’t walk around the property outside because there was a chain link construction fence blocking access.

Superb

Liked: We loved the quiet location and unique building. The staff was wonderful and attentive. The Lavazza coffee machine was awesome and always available for use. We will definitely be back.

Very good

Enjoy the area surrounding the...

Liked: Location
Disliked: Location

Relaxing, fun time

Liked: This place is the best!! My favorite hotel in all of Baltimore, staff is always so friendly couldn’t be better!!!

Superb

Liked: We have stayed at Henderson's Wharf Inn before and always enjoy it. this time was no different. Very nice staff with welcoming attitude and comfortable public areas and a genuine friendly attitude. We will stay there again if we chance to be in the Baltimore area.