The High Line Hotel

Beautiful Historic Hotel with Friendly...

Liked: I love this beautiful, historic hotel. There is a lively coffee shop in the lobby with delicious coffee. The staff is super friendly and accommodating. I loved having access to Chelsea Piers Fitness and attended a terrific hot yoga class at 10:15 Sunday.

Cockroaches / Waterbugs - YUK

Liked: Great location and cool patio vibe.
Disliked: I booked two rooms at The High Line Hotel (max is 2 people per room and we’re a family of 4) Our experience was seriously impacted by a cockroach issue and a complete lack of accountability.On the morning of our second day, my husband discovered cockroaches (or likely water bugs, given their gigantic size—I’m an NYC native so I know my bugs) in his room. Not wanting to disrupt our tight schedule—and knowing I’d want to leave the hotel immediately—he chose not to tell me right away and went down to speak with the front desk himself. He was told only management could address it, but no one from management was available.On the third day, as we were checking out, he finally told me what had happened. We raised the issue again together and were again told that no manager was in the building, but that someone from management would follow up with us after our stay. No one did. I followed up by phone after we returned home and instead of receiving a call back, I got an email stating that because we had “declined to speak with management” (which is simply untrue—we were never given the opportunity), they couldn’t offer us anything.For the price and positioning of this hotel, this was a disappointing experience—both in terms of the bug issue and the lack of action.

Classic and rooms are decent...

Liked: Love this hotel. Staff is great, low key and really skilled. It is old school and yeah, some faded elements, but super clean and has panache. Love the robes!

Pleasant

Liked: With the exception of the squeaky floor, with every step I took, it was okay.

Pleasant

Nice, we would stay again....

Liked: 1.The closeness to the High-line and my friend’s restaurant, Juban. 2.The elevator. 3.Ironing board, 4.LOVED the triple filtered delicious water + complimentary branded swell (reusable) bottles to keep. (Nice perk, everyone enjoys a free gift).5.Coloring books and coloring pencils, cute touch! 6.Delicious cafe 7.Blackout curtains! 8.Thick walls! (Most hotels don’t have this)!9.One hour later check out is offered, even with a late check out package offering for $$$,This was generous. (Most hotels don’t give this),10. Bathtub and shower combo11. The room size.
Disliked: 1. The stairs leading to the elevator. 2. The mattress was way too soft!3. Only two towels, 2 wash-clothes(I understand trying to conserve energy).4. Only ONE bath-rope for two guests? Plus no slippers like mentioned online. 5. If we didn’t ask for water, we would never have known about the complementary branded (reusable) swell bottles. 6. No plastic baggy with the Ice buckets (could be those green biodegradable bags).7. No plugs near mirrors outside of the bathroom.8. There was a used match in the amber glass jar in the bathroom, which also smelled like marijuana, which was surprising for the location, and cost of the stay. 9. A shower cap and vanity set would have been appreciated. 10. The desk embosser didn’t work, but looked very cool.

Good

Disliked: The room and bathroom was very dark. No AC, no water cups.

Good

Disliked: The room and bathroom was very dark. No AC, no water cups.

Fantasic find in Chelsea

Liked: great location, beautiful building, loads of character, large rooms, v comfortable beds, great staff.
Disliked: No tea/coffee making facilities. There is a fabulous coffee bar in hotel but it's v expensive.