Best Western Plus Edinburgh City Centre Bruntsfield Hotel

Liked: Very friendly staff; comfortable room; great breakfast.
Disliked: ConcertHotels state free breakfast and parking! Only a 25 space car park so had to park in street for £6. Hotel say they never offer free breakfast!

Good

Good Hotel Slightly Overpriced

Liked: Nice hotel in a good location
Disliked: The woman who was managing breakfast was very sour faced and unfriendly. Not even a good morning. The rest of the staff were very nice

Pleasant

Liked: Location is nice, 20 minutes walk from the center.. the area is nice
Disliked: We saw a mouse in the room, they gave us a new room but with little apologize and no commercial gesture. We understand it can happen but it’s never a nice experience and a commercial gesture would have been nice (even a glass of wine)

Overall, our stay was quite...

Liked: The room was quite large. The staff were friendly and helpful. The restaurant was very nice.
Disliked: The bed could have been a bit more comfortable.

Passable

Liked: Location
Disliked: air conditioning - hose through open windowshower water control

Pleasant

Liked: Great location
Disliked: The bedroom was extraordinarily hot and had to sleep for 3 nights with the windows and curtains open which was noisy and bright before being moved for the final night.

Exceptional

Superb

Liked: Attentive staff, quiet room, superb breakfast.
Disliked: It would be useful to have two armchairs in each room.

A good base for a...

Liked: The room size and decor. I was delighted to have received a free upgrade.The location is excellent, just a 20 minute walk from the city centre, and well served by buses.Staff were helpful and friendly.
Disliked: I found the pillows to be uncomfortable - too soft, not providing enough support. I woke a number of times that night.I would've asked at reception about other types of pillow had I been staying a 2nd night.