The Addison Hotel SureStay Collection by Best Western Guest Reviews
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0.6 miles from Addison centre |
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Katie Thu, 28 March 2024
Pay a few more dollars...
Disliked: The beds were hard and were overall uncomfortable. The front desk agent on duty clearly did not like his job and was not shy about how much he did not want to be there. He was rude and dismissive to guests checking in and should strongly reconsider working in the hospitality field. Our overall experience was pretty terrible.
Lewis Thu, 28 March 2024
Passable
Liked: Location was fine. Option to change ro was available.
Disliked: Ac issue , room wasnt clean. Carpet needs deep cleaning, and breakfast options need improvement. Some staff needs better PR.
Justin Tue, 26 March 2024
I didn't spend a couple...
Liked: Everything was great. No complaints
Disliked: N/A
Jasmine Thu, 21 March 2024
Very good
Mccombs Mon, 11 March 2024
Superb
Liked: The cleanliness was fabulous! Everything was great, lots of restaurants within walking distance!
Disliked: The eggs were a little dry and potatoes were a a little to over seasoned
April Wed, 28 February 2024
NEVER AGAIN!
Liked: Breakfast was presented well. The staff were nice. WiFi worked well. They kept the hotel as clean as they could. They were available anytime I need to ask a question or made a request for towels etc.
Disliked: Mold and mildew in window and shower. Doors don’t close quietly, every door slamming throughout the building. Couldn’t sleep because of that. You can hear other guest. They don’t care if they’re loud and disturbing everyone else. I used to love Best Western. Hotel value went down hill. I wish I would’ve stayed elsewhere. Now I understand why it was much cheaper than others.
Juan Tue, 27 February 2024
Exceptional
Kimberly Mon, 19 February 2024
Never again
Liked: I booked a reservation but needed to check in before check in time and was denied so I ended up not staying there at all but they still tried to take the full price off my debit card even though I didn’t stay at all… thank god I keep my transactions off at all times!
Disliked: The fact that I couldn’t check in before check in time even when I offered to pay the extra fee… and the fact that y’all still tried to change my card even though I didn’t stay there at all.
Trisha Sun, 18 February 2024
Exceptional
Karen Sun, 18 February 2024
Addison Sure Stay use to...
Liked: Convince to location to family We came in for a family funeral and was able to check in a little early to allow us to unpack and make room to go to airport to pick up another family member
Disliked: No Toilet paper..we used the Tissue Box ..had less than a half roll up on arrival and no extra roll in bathroomRoom was very small and pillows were small Bedding quilts moved around when you slept They took a deposit of 100 and upon check out I was going to pay balance with a different card and was told I had a Zero Balance so they took it all on the same card ..also they don't take cash A tour bus load came in late and the hallways were noisy so we could hear doors slamming shut all night and yelling in the hallways We didnt sleep that night if the funeral so we got up early and checked out I didn't see food set out for early risers as it was suppose to be breakfast also ...Usually there is a table with 2 chairs to sit and eat or whatever and missed that too