Name: Surf City Inn & Suites
Address: 619 Riverside Avenue, Santa Cruz, CA
Telephone: (888) 420-1657

do not recommend.

Disliked: we had a check in for 1pm. we didn’t check in til about 4. the toilet had urine all over it, the floors were disgusting. our feet along with our children’s feet were dirty and they had just showered. the outlet next to the bed was janky, we couldn’t even plug anything in to the outlet or the light above would pop and flicker. that said light had a big soave between where the light went and the opening. there was dust and dirt all on the floor. we stripped the end before we left and good thing we did cause they probably don’t change the sheets. between the sheets there were beads from a bracelet from assuming whoever stayed before us (who knows how long it’s been there) we had 5 people on our room reservation including kids and they only gave us two towels. asked for three more and night staff was rude. looks like they attempted to renovate the rooms but the job was not done to the best standards.

Exceptional

Liked: The room was very clean, the indoor pool, and games
Disliked: Restroom outlet didn’t work

Barely tolerable.

Liked: Location
Disliked: The room was SPARTAN to be kind. Other guests were VERY noisy. The person staffing the front desk was in another country (via video-link) and NON-HELPFUL.

Superb

Could be better.

Liked: Pool
Disliked: Shower had mold all over the place. A lot of dust everywhere, AC is dirty, two towels for 5 persons. Shampoo dispenser broken. Towels with deep stains.

Very good

Liked: Loved the indoor pool and jacuzzi

It was ok. Wouldn’t stay...

Liked: The location, the staff and the indoor pool and spa.
Disliked: The room was dirty with chipping paint and holes in the walls. The cleaning staff left cleaning supplies and the cart in front of our door while they cleaned other rooms. The blinds in both the common area and where the bed was were broken. The shower curtaining was too high and water flooded the floor. We were right next to the cleaning supplies room and every time housecleaning went in they would drop something or slam the door and it would shack the wall behind our headboard. I have more pictures.

Pleasant

Exceptional

Liked: I loved everything the scenery the staff .
Disliked: N/A

Spring break family trip

Liked: It was clean and in a greatnlocation to the beach boardwalk and was dog friendly
Disliked: If i had a couple of complaints, it would be that our room wasn't cleaned in a timely manner. We were gone all day and got back to our room at 5, and it still was not cleaned. The other would be that the guest in room 214 were extremely loud all night while we were trying to sleep and setting our dogs off bc they heard them too