Name: Super 8 by Wyndham Lake Charles Northeast
Address: 1004 Martin Luther King Highway, Lake Charles, LA
Telephone: (888) 608-6346

Very good

I want my money back.

Liked: The price was descent.
Disliked: First the at the front desk was rude from the time I walked in the door until I said I wanted to cancel reservation due to her attitude and rudeness. I drove 4 1/2 to get the hotel. I walked in while she was having a personal conversation on the phone. I stood at the counter she never acknowledged me even though she was looking at me. Once she got off the phone she turned around and started folding towels still didn't acknowledged me. After I got her attention she said we are booked and I replied I have a reservation with early check-in. Gave her my confirmation number she found it but said I couldn't check-in early due to the fact they was short staffed with housekeeping. I said ok. My family and I really need to use the restroom cause we had just got off the highway. She told me the rest in the lobby was for employees only and not to the public. I said ma'am I have a reservation you already know this but you I can do a early check-in due the rooms not being clean yet. She told me that it's not her problem and there's a gas station down the street. So I told her you know what just cancel my reservation my family and I won't be staying here. She said she cancel it but I would still be charged the full price of the hotel because I was supposed to cancel 24 hrs in advance.

I would not stay in...

Liked: n/a
Disliked: Coffee pot was not cleaned after previous guest. The floor was filthy. After I cleaned the coffee maker, I spilled water on the floor. When I used a tower to dry it, the towel was black from the dirt on the floor. I tried to call the front desk, but the phone did not work. I went to get ice and a man was sleeping on the floor in the ice machine room. When we first arrived, a couple was parked in front of our room, windows down with very loud music and smoking what my friend identified as a controlled substance. I am very disappointed that Booking.com even had this property listed!