The place is clean, safe, attractive. The staff is well trained. However, when you do not get the room you booked and have to squeeze 7 people into a room for 4, it greatly reduces your ability to enjoy your stay. We literally were stepping on each other for three days. We could not unpack our things because there was no room. I booked 6 months in advance because it was important for us to have the room we asked for. This was my fourth time staying at this hotel. I will not be returning again.

Liked: The staff was very nice and did their best to help us.
Disliked: I booked a suite 6 months ago. Checked in 3 hours early but did not get my room I was promised. They ended up putting me and my 6 guests in a room meant for 4 people.

Overpriced very basic unfriendly staff

Disliked: Very dated Air con was dirty and noisy Night desk staff rude and unfriendly

Traveling for business, location was...

Liked: Loved the optional upgrade. Quiet room, minimal street noise. Location was great and inside staff was accommodating. Check in was great, they were able to get is in a bit early upon arrival.
Disliked: Not using any ?resort? amenities , being changed that fee is ridiculous. Morning hotel doorman tried the black car service scam upon us checking out. I even think the taxi that came was apart of his scheme. The taxi driver had to be told to turn on his meter and he was surprised I wasn?t paying cash. I?ve emailed hotel and hope they pay attention.

Disappointing

Liked: Location
Disliked: Long queues for checkin ... or pretty much any other time Old window aircon unit directly by the bed

Good

Superb

Very poor hotel

Liked: Location
Disliked: Rudeness of staff. Dirtiness of the rooms.

Pleasant

Liked: Very centrally located
Disliked: Could have been more refreshed and cleaner

Good

Liked: Location very good. Staff helpful.
Disliked: Rooms could do with a paint. Style a bit outdated.

Overall stay was ok

Liked: Location
Disliked: Cleaning of our room was not as expected. There were areas where hair was left in the bathroom and shower. Our cleaning lady missed cleaning our room for one night.