The place is clean, safe, attractive. The staff is well trained. However, when you do not get the room you booked and have to squeeze 7 people into a room for 4, it greatly reduces your ability to enjoy your stay. We literally were stepping on each other for three days. We could not unpack our things because there was no room. I booked 6 months in advance because it was important for us to have the room we asked for. This was my fourth time staying at this hotel. I will not be returning again.

Liked: The staff was very nice and did their best to help us.
Disliked: I booked a suite 6 months ago. Checked in 3 hours early but did not get my room I was promised. They ended up putting me and my 6 guests in a room meant for 4 people.

Exceptional

Liked: Location!!!!!

Pleasant

Very good

Exceptional

Liked: The best employee
Disliked: Nothing

We won't come back there....

Liked: The beds were comfortable, the room was always clean.The staff were welcoming and helped a lot during the stay.The location was excellent!! just 2 minutes to penn station and a few minutes to times square. great location for traveling all around NYC.There's an excellent café right in the front of the hotel. Great coffee and service.
Disliked: The staff was unreachable before we came. We sent 4 emails in advance to our stay and they didn't response until today.The pictures in the website were misleading, there's no view from the room (studio + kitchen) and the room is smaller then it's shown in the pics.NO SOUND ISOLATION!!! we heard literally every siren, every construction and people talk from our room on the 12th floor. You can't sleep with that noise, it was a nightmare!The AC unit is making a lot of noise when it's turned on, not recommended/Electrical outlets were weak and it was hard to connect an adaptor that sticks and doesn't fall

Great location, great bed, way...

Liked: The hotel is great in terms of location, the bed was awesome and so were the pillows, and they were clean. However the carpet is full of red stains, the furniture is all chipped, the bathroom floors and wallpaper are also stained. The room is comfortable but is hard to find comfort when the room is dirty.
Disliked: carpet is full of red stains, the furniture is all chipped, the bathroom floors and wallpaper are also stained. The room is comfortable but is hard to find comfort when the room is dirty. I've stayed in cleaner 2 stars.

50/50 room served its purpose

Liked: Great, friendly staff. Front desk Tanisha, went out of her way to accommodate my needs. Bernardo attended my mother handicap needs and make sure we had easy access in and out of the hotel.Location was is great, rooms were spacious overall a good looking hotel.
Disliked: Room was not kept up, and not clean thoroughly. Window Shades were fill with thick dust, lamp shades had water stains, table were burnt. Under the couch bed super dirty with drug vile and the tub was dirty and some hairs sticking on the wall of of the tub.

Poor

Disliked: It wasn?t clean

Not luxury, but good for...

Liked: I liked the lobby and the many elevators for easy room access. I also like that I requested a room on a higher floor, and they accommodated me and gave me a free upgrade.
Disliked: The paint in the room was chipped, and there was some other visible wear and tear. Also, I was not told about the $300 hold on my card, so I thought I was over charged, but that was an easy correction.