The place is clean, safe, attractive. The staff is well trained. However, when you do not get the room you booked and have to squeeze 7 people into a room for 4, it greatly reduces your ability to enjoy your stay. We literally were stepping on each other for three days. We could not unpack our things because there was no room. I booked 6 months in advance because it was important for us to have the room we asked for. This was my fourth time staying at this hotel. I will not be returning again.

Liked: The staff was very nice and did their best to help us.
Disliked: I booked a suite 6 months ago. Checked in 3 hours early but did not get my room I was promised. They ended up putting me and my 6 guests in a room meant for 4 people.

a mistake i will never...

Liked: nothing
Disliked: outdated rooms very small bathroom dirty

good!!!

Liked: excellent location and good room size considering its NY
Disliked: TV did not work.

Overall, poor experience at this...

Liked: Location close to Penn station and times square.
Disliked: Would not stay here. Incidental charges of aprox 40 euro a night were held on my card as well as the total amout. When checking out the payment was taken in full which meant in two days over 850 was gone off my card when only should have aprox 380. Hidden taxes and facilitie charge be very carful of this. Most Staff wernt very pleasant of informative. Room was also not very clean. Coffee stains that were easily removed my myself on desk. Bathroom area and carpets also notvery clean.

This stay was perfect for...

Superb

Liked: Rights by madison square graden and Penn station (200 meter )

Horrible

Liked: nothing
Disliked: Phone didn?t work. Took 4 hours to get fixed. Room service went to wrong room. Had someone else?s name and room number on the order. Bread was dry and stale. Finishing in room and bathroom poorly done- dirty. My money was not well spent. Not to mention the ladies at the ticket counter for broadway shows- very unfriendly and dismissive. I will never stay here again

Good

Disliked: The room type we booked was not available so we had no choice but to cram 6 into a smaller room with not enough beds

Liked: the rooms are pleasant and unexpectedly roomy!
Disliked: nothing

Liked: The location was ideal, and the staff was very helpful and friendly.