The place is clean, safe, attractive. The staff is well trained. However, when you do not get the room you booked and have to squeeze 7 people into a room for 4, it greatly reduces your ability to enjoy your stay. We literally were stepping on each other for three days. We could not unpack our things because there was no room. I booked 6 months in advance because it was important for us to have the room we asked for. This was my fourth time staying at this hotel. I will not be returning again.

Liked: The staff was very nice and did their best to help us.
Disliked: I booked a suite 6 months ago. Checked in 3 hours early but did not get my room I was promised. They ended up putting me and my 6 guests in a room meant for 4 people.

Pleasant

Liked: Good location and good cleaning
Disliked: It has no services. Even there is no water bottles. there is no notebook , pencil or pen in suite

Pleasant

Liked: Location
Disliked: Asking for insurance on your credit card and wouldn't take it Cash !!!!

One of the worst.

Liked: The location
Disliked: The regular parking didn?t acomadate my car due to is size so I had to use the valet parking car park at an extra cost, which believe it or not I had to park there mayself as they couldn?t get in contact with the driver. I was given breakfast vouchers for the inconvenience by Steve who was very helpful. We had to move rooms because the plug blow up when my son plugged his phone charger in. Lastly the rooms are absolutely filthy and the sofa bed was very old and uncomfortable.

We are satisfied and happy....

Liked: Overall the place is comfy
Disliked: If you can get the wifi more faster and add bread toaster.

Fantastic fitness centre, beautiful and...

Liked: Incredible fitness centre facility, largest I've ever seen in a hotel and good range of equipment. Rooms were clean, modern, and beds comfortable
Disliked: The heating system in our room was very outdated using a mercury dial, it was impossible to control the temperature and the room was too hot most of the time

Fabulous

Liked: Excelent location with view at 7th Av. And Medison Sq. Garden. Easy access everywhere, EWR apt 40min
Disliked: Nois from street all night.

Exceptional

Liked: It is so convenient, the room is spacious, and the restaurant is great!

Good

Exceptional

Liked: The suites and size of the rooms was awesome