SpringHill Suites by Marriott Lake Charles Guest Reviews
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|3.4 miles from Lake Charles centre|
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Miranda Sun, 10 November 2019
Liked: Staff was so friendly!
Virgil Sun, 10 November 2019
Disliked: bed needs to be hauled away room went unattended (trash not removed) no cleaning in bathroom Saturday night 11/9/19 could not get into room had to have keys reprogrammed in addition we asked for a room with safety features in shower(handicapped) my fault for not requesting a room change in summary:we did not get what we paid for and price on confirmation$325.82 has pendiing charge of $375.00 Never Again!
Venard Fri, 1 November 2019
Liked: the location, comfort and service
Anonymous Thu, 31 October 2019
It was fine. We just...
Liked: The staff was friendly.
Disliked: The layout of the bathroom. No ventilation in toilet room.
Carolyn Wed, 16 October 2019
The breakfast was good. Staff...
Liked: Bed was hard
Disliked: The big closet could have been smaller and the bathroom much larger
Shelly Sun, 13 October 2019
Liked: Very nice
place! Nice location!
Disliked: The pool area wasn't clean and the room was crowded but pretty nice!
John Sat, 12 October 2019
Liked: All of the staff at the hotel were very nice and friendly. The made us feel right at home. I Usually stay at the Golden Nugget We will continue to visit this hotel because we received the best service everything was amazing
Michubb1ne Mon, 7 October 2019
Liked: Close proximity to eateries and activities.
Disliked: The nonchalant attitude and approach that the front desk associate gave after I checked in. Went to my room, #209 and discovered that the TV and the bathroom vanity light was inoperable. I called, advised of the issue. Was told assistance was on its way....too no avail! No one showed! I then proceeded down to the front desk to discuss the issues. I asked to be switched to another room but was turned down! With no other options. I then requested to cancel my reservation and proceeded to go to the neighboring property, Residence Inn!
Shelbie Mon, 7 October 2019
Liked: The breakfast was delicious and staff was very friendly. The hotel is very clean. My kids really enjoyed swimming in the indoor pool.
Disliked: The A/C Unit in my room was not working properly. I had to ask front dest 3 times to please send someone up to fix it. I started asking at about 10 am. Then finally sent someone up about 5pm that day once i told them that if they didnt send someone up I either wanted a refund or another room. The maintenance guy finally came. The unit he replaced did not work either, so he called front desk and got them to switch our room amd comped some drinks for us at the hotel bar.
Jassica Fri, 27 September 2019
dont want to go back...
Disliked: service terrible, hotel not cleaned properly or stocked with essential linen for fold out couch for kids...asked for the linens and pillows NEVER recieved them ..just terrible place