SpringHill Suites by Marriott Lake Charles

It was good. No issues

Great place for family friendly...

Liked: Easy to find and easy to check in
Disliked: Everything was perfect for what we needed

Horrible

Liked: I like the location of the hotel and that they had free breakfast even though I didn’t eat the breakfast
Disliked: First started when we got there and check in was taking forever because their key card scanner wasn’t working. The front desk receptionist apologized for the slow inconvenience but didn’t seem sincere. Then when we made it up to the room we pulled out the sofa bed as we had a long day of travel. Immediately we were met with a bed that had sooo many stains AND BUGS. Not Like one or two but multiple bugs crawling alll over the bed. I went to the front desk to ask for anther room. The receptionist took my room card. Went to make anther and came back and handed me the new room card. Not once she did apologize. Not once did a manger come out. Nothing. Since we were tired I went to make sure the second room was good. We had blankets that had stains on them towels that were stained as well. And the toilet plumbing did not work well so we were forced to go to the main floor lobby and use the restroom down there (we were at the top floor) The parking was horrible. People were parked in fire lanes and I was told by the front desk reception that I had to park my car in the fire lane just not blocking the trash can. It was very inconvenient and gave me major anxiety as I had to leave my car literally parked in the driving lane and anyone could have hit it. We tried to look for a different hotel but everything was so expensive due to it being the same day request. Horrible experience Marriott is going downhill.

Exceptional

Liked: Nice, well maintained facility with comfortable room.
Disliked: Very close to interstate. Traffic noise was very noticeable from the second floor room that faced the highway.

My stay overall I didn’t...

Liked: The property was clean and accommodating

Exceptional

Exceptional

I wish it would have...

Liked: The location
Disliked: It was so hot and the air conditioner didn't work in my room I told the lady at the front desk and she didn't even bother to have it checked out. The staff was extremely rude. I couldn't find an ice machine that worked, so I had to leave the hotel and find a store to buy my own bag of ice, then once I returned to the hotel every parking spot was taken, so I called down to the the front desk to ask where the additional parking lot was located and she just told me sorry and pretty much I was on my own that if I wanted I could park in the rutted up muddy grass where I would have most definitely got stuck. Then on top of all that I had asked the lady when I checked in if my info about me being there and my room number could be kept confidential, she said yes, but then gave out the information to someone who had called the office.

Exceptional