Sonesta ES Suites Cleveland Airport Guest Reviews
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|1.9 miles from MIDDLEBURG HEIGHTS centre|
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Loren Fri, 26 May 2023
Billie Mon, 22 May 2023
Disappointed with the facility. I...
Liked: Having a kitchen.
Disliked: The bathroom sink drained very slowly, the toilet plugged up, the carpet was worn and coming apart and the room had an unpleasant odor.
Zoie Sun, 21 May 2023
Toronto Fri, 19 May 2023
Pettigrew Tue, 16 May 2023
Margarete Mon, 15 May 2023
Extremely disappointing & truly a...
Liked: Location was convenient to the friends I was visiting in Berea.
Disliked: Dirty and in disrepair! There was even a pile of trash on the pavement— ashes, junk food wrappers, cigarette butts— right in front of the door to my room, but I was too exhausted from driving all day to go back out to the office to complain. Inside, the security chain lock had been ripped off the door, which made me nervous, so I had to lug a heavy arm chair and an end table to wedge up against the door in order to feel secure. There were gross brown stains on the carpet and the carpet left brown oily stains on my socks after walking around for only a few minutes. One of the electrical outlets was hanging half out of the wall, plastic molding was chopped and pulled away from the wall, and there were several chips in the painted wall. Worst of all was the ventilation fan vent in the bathroom, clogged with thick, black dust & debris. Didn’t get much sleep in this dirty mess, but was too exhausted to go elsewhere.
Marie Sun, 14 May 2023
Sarah Sun, 14 May 2023
Comfortable for the cost.
Liked: No longer offer breakfast which was disappointing as it said it was included on booking. Stairways has cigar and cigarette butts on the carpeted steps that clearly burned the carpet so it could have been a fire hazard. The front desk was made aware but they were never cleaned up. the first room was missing the table to eat at but the second room was amazing and comfortable. We had no trouble switching after notifying the front desk they were great. Overall it was a great stay.
Disliked: See the above for the cons.
Cordaryle Fri, 12 May 2023
overall 5/10 :/ the location...
Liked: the location and it was peaceful
Disliked: my top of my fridge was dirty it look like sugar crumbs from a bag of sugar, my tub was dirty I had to clean it before I got in the shower it smelled like pet and the carpet had sour smell, the carpet was spotty and stained I have pictures of these things the sofa was Dungy I’m not sure if the room was cleaned before the last guest before me. a refund on my stay would be nice.
Sertac Wed, 10 May 2023