Sonesta ES Suites Cleveland Airport Guest Reviews
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|1.9 miles from Middleburg Heights centre|
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Jason Sun, 25 July 2021
Terrible experience, west wing isn?t...
Liked: The ability to leave my car for a few during my trip.
Disliked: So, right after checking we get sent to the ?west wing? it?s like and old office building. On the foyer door says ?Metro sleep study?. Upon entering the foyer there is an alarm panel. The panel is beeping loudly. Soon to find out that panel was on our beds wall! Upon entering it was one big room. Not at all like sonesta suites with separate private bedroom with a door. Carpets were stained pink in areas, room smelled of marijuana. The beeping can be heard all throughout the room but worse in bed because it shared the wall with the foyer. Immediately called front desk to let them know the condition. Was told they could refund our money and stay elsewhere if we didn?t like it. I was traveling with two small children and had no other options the day before our flight. My kids didn?t fall asleep till 3am due to the constant beep beep beep beep all night long! The next morning I was hoping to talk to the manager but the front desk supervisor gave me so much attitude. She said to me, ?didn?t the clerk at check in offer you a full refund to go elsewhere? I said yes but it wasn?t an option.?. I told her I didn?t want to speak to her. I was Leary of even leaving my car at this point. When the shuttle driver?and maintenance man? took us to the airport, he told me that room has been like that for over a week and the front desk was told not to sell the room! It was a malfunctioning CO detector on another floors room. I?m still waiting to speak to the manager and it?s been a week.
Angela Sun, 25 July 2021
A weekend in Cleveland?
Liked: The room was HUGE! (See photos below.) Everything was clean. Bed was comfortable. Proximity to shopping and restaurants was good. Room was quiet. Hot shower with good pressure! Kitchen was nice with refrigerator/freezer, dishwasher and 2 burner stovetop. Accommodated a later (1 hour) check out as I wasn?t feeling well that day.
Disliked: I was charged an additional $100 (for damage deposit, I am now told) up front. Would have been nice to know that beforehand. In the kitchen, there were 3 knives, 2 bottle openers,a hand-held can opener, 1 plate and a whiskey glass. Some cookware but I didn?t come to cook! We bought paper plates and plastic cutlery and all was well. There was a broken drawer in the kitchen when we got there, but we weren?t there long enough for that to matter.
Teresa Fri, 23 July 2021
Liked: The room was well lit, spacious, and comfortable. They were also glad to get us what we needed if we asked.
Disliked: The breakfast was a bit disappointing but it would probably be better without virus restrictions in place.
Kathleen Wed, 21 July 2021
Liked: Clean and spacious room
Disliked: I had a unique situation, I am a travel nurse and had to book the room before my expense account was loaded for my full stay of 7 nights. I called ahead of time to explain my situation, and while I used booking.com I called the facility directly to discuss my situation. I was told to book two nights, then I was told to notify the front desk on the scheduled day of checkout, that I need to extend my stay. They assured me it wouldn?t be a problem. So that morning on my way to work I informed them I needed to extend. They informed me that they were overbooked and I had to checkout. I had to go back to the room, pack, and leave the hotel, with no where to stay for that night or the rest of my 7 night stay. I was soooo angry. There was no apology no nothing. I was late for work that day as well. I will never stay here again.
Anonymous Mon, 19 July 2021
Liked: The room was spacious and the bed was comfortable. It was nice having the kitchen
Disliked: The wifi did not work. The bathroom was not the cleanest.
Chad Sun, 18 July 2021
Castro Fri, 16 July 2021
It was nice that it...
Liked: Very nice and thank you for being pet friendly
Disliked: Bathroom smelled a little bad
Kathleen Thu, 15 July 2021
Margaret Tue, 13 July 2021
There are no food options...
Liked: I like that it is family friendly
Disliked: The breakfast was terrible the morning front desk people were very unhelpful and nasty
Anonymous Tue, 13 July 2021
Liked: Place was great! Only issue would be laundry area and you have to pay to clean clothes. Thought that would be free since we paid for the stay. Other than that staff was great pool guy very friendly and helpful! Overall great stay.