Sonesta ES Suites Cleveland Airport Guest Reviews
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0.6 miles from Middleburg Heights centre |
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Randi, Port Cl, visiting Cuyahoga County Fairgrounds Wed, 25 October 2023
Was not impressed. I will attach photos and video. 59 minutes before my show the general manager says to desk clerk, tell her she can have her money back. On 2 rooms b4 my show. Wow. No compassion. I asked for a new room due to following and again pictures and video to accompany. Kicked in door with 2 screws holding lock on, not safe as I stated. Dishes in dishwasher, I don't work there to clean and put dishes away. Finger prints and sticky stuff on end table and TV. 6 inch yellow circle on bed, yeah. Which I had to strip and change myself as no one could bring it. Cob webs everwhere. Heater room open. You have an internal leak in the walls which allows water damage and big drops of paint filled with water. Shower curtain hanging on by rachet screws. Partying in the parking lot. Smoking weed in the halls or it was just that trifling of a smell. I complained like 6 times with no empathy. Complained face to face, perfectly brainwashed answers with no compassion or integrity for people wanting a safe place away from home. Do better!
Liked: My family came.
Disliked: Whole room.
Joani Mon, 18 March 2024
Superb
Morgan Sun, 17 March 2024
Superb
Liked: Great location with lots of activities and food around. Very nice place!
Disliked: When I went to check out and get a copy of the receipt the employee was away from the desk and I was unable to get I to the lobby and leave my keys. It was about 2:45 am and our lift driver was otw to pick us up to be at the airport by 3. So didn't get to drop the keys off or get a receipt but other than that there was nothing bad at all about this place!
Cynthia Sun, 17 March 2024
Disappointing
Karen Mon, 11 March 2024
Pleasant
Liked: The location was convenient for our needs.
Disliked: The room smelled funny and it was dingy. The fireplace didn't work. The bed was comfortable. We didn't use the kitchen facilities at all.
Aaron Tue, 27 February 2024
It was good
Liked: Took about 30 minutes to check in
Disliked: No towels in bathroom. Had to drive down to the front desk to get some
Jankowskj Thu, 22 February 2024
It was very nice
Liked: Room is big clean
Disliked: Everything was good
Aaron Mon, 12 February 2024
After getting the stove fixed...
Liked: The couch was torn. Took about an hour to get the stove working. Help came and they had to pull it away from the wall and noticed that it was unplugged
Disliked: No coat hangers. Had to go to front office to get some
Nibba Fri, 2 February 2024
Exceptional
Anne Sun, 28 January 2024
Very good value for money,...
Liked: Fireplace was nice. Very quiet, location was great!
Disliked: Beds not the most comfortable, asked for an extra pillow but not an option. Not a huge deal, I'd stay here again, just would bring my own extra pillows.
Raymond Wed, 24 January 2024
Overall pretty nice stay, employees...
Disliked: Had a lot of trouble with the keys.