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Sonesta ES Suites Cleveland Airport eee - (855) 261-9021
Sonesta ES Suites Cleveland Airport, 17525 Rosbough Boulvard, Middleburg Heights, OH -(855) 261-9021
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BOOK ONLINE OR CALL - (855) 261-9021
4.2
HOTEL RATING: 
VERY GOOD
4.2 out of 5 (439 Ratings)
1.9 miles from Middleburg Heights centre
BOOK ONLINE OR CALL - (855) 261-9021
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Hotel Description
Sonesta ES Suites Cleveland Airport is 10 minutes from the Cleveland Hopkins Airport and offers an airport shuttle. The all-suite hotel also offers a 24-hour gym and SportCourt outdoor pool and free WiFi. Each room at the hotel is furnished with separate living and sleeping areas and kitchenettes. A large work desk and cable TV with pay-per-view movies are also provided. A prepackaged breakfast is provided and includes a muffin or Danish a granola bar and a piece of fruit. A bottled water and coffee station are also provided. Guests can use the picnic area and the laundry facilities. Business services are available. Downtown Cleveland and the Rock and Roll Hall of Fame are 20-minutes from the hotel. The Cleveland Metroparks Zoo and Progressive Field sporting venue are also 20 minutes away.

Check-in time: 15:00   Check-out time: 12:00
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4
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
u
Swimming Pool
E
Fitness Center
B
Airport Shuttle
r
Pets Allowed
q
Accessible
x
Free Breakfast
A
Business Center
w
Non Smoking
Other Amenities
` Airport Shuttle
` Free Parking
` Pets Allowed
` Room Service
` Safety Deposit Box
` Air Conditioning
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Hair dryer
` Bathtub
` Microwave
` Kitchenette
` Refrigerator
` BBQ facilities
` Wheelchair accessible
` fitness center
` shuttle service
` telephone
` kitchenware
` 24-hour security
` Family Rooms
` Fireplace
` Free Wi-Fi
` Indoor pool
` Daily Housekeeping
` English
` Spanish
` Exterior Corridor
` First aid kit available
` Hand sanitizer in guest accommodation and key areas
` Hygiene certification
` Sterilizing equipment
` Staff trained in safety protocol
` Free face masks
` Contactless check-in/out
` Food delivery

Sonesta ES Suites Cleveland Airport Guest Reviews

Overall Average Score: 
Very Good (4.2 out of 5)

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0.5

Poor - 0.5 out of 5

Jason Sun, 25 July 2021

Terrible experience, west wing isn?t...

Liked: The ability to leave my car for a few during my trip.
Disliked: So, right after checking we get sent to the ?west wing? it?s like and old office building. On the foyer door says ?Metro sleep study?. Upon entering the foyer there is an alarm panel. The panel is beeping loudly. Soon to find out that panel was on our beds wall! Upon entering it was one big room. Not at all like sonesta suites with separate private bedroom with a door. Carpets were stained pink in areas, room smelled of marijuana. The beeping can be heard all throughout the room but worse in bed because it shared the wall with the foyer. Immediately called front desk to let them know the condition. Was told they could refund our money and stay elsewhere if we didn?t like it. I was traveling with two small children and had no other options the day before our flight. My kids didn?t fall asleep till 3am due to the constant beep beep beep beep all night long! The next morning I was hoping to talk to the manager but the front desk supervisor gave me so much attitude. She said to me, ?didn?t the clerk at check in offer you a full refund to go elsewhere? I said yes but it wasn?t an option.?. I told her I didn?t want to speak to her. I was Leary of even leaving my car at this point. When the shuttle driver?and maintenance man? took us to the airport, he told me that room has been like that for over a week and the front desk was told not to sell the room! It was a malfunctioning CO detector on another floors room. I?m still waiting to speak to the manager and it?s been a week.

4

Very Good - 4 out of 5

Angela Sun, 25 July 2021

A weekend in Cleveland?

Liked: The room was HUGE! (See photos below.) Everything was clean. Bed was comfortable. Proximity to shopping and restaurants was good. Room was quiet. Hot shower with good pressure! Kitchen was nice with refrigerator/freezer, dishwasher and 2 burner stovetop. Accommodated a later (1 hour) check out as I wasn?t feeling well that day.
Disliked: I was charged an additional $100 (for damage deposit, I am now told) up front. Would have been nice to know that beforehand. In the kitchen, there were 3 knives, 2 bottle openers,a hand-held can opener, 1 plate and a whiskey glass. Some cookware but I didn?t come to cook! We bought paper plates and plastic cutlery and all was well. There was a broken drawer in the kitchen when we got there, but we weren?t there long enough for that to matter.

5

Exceptional - 5 out of 5

Teresa Fri, 23 July 2021

Great stay

Liked: The room was well lit, spacious, and comfortable. They were also glad to get us what we needed if we asked.
Disliked: The breakfast was a bit disappointing but it would probably be better without virus restrictions in place.

1

Poor - 1 out of 5

Kathleen Wed, 21 July 2021

Very poor

Liked: Clean and spacious room
Disliked: I had a unique situation, I am a travel nurse and had to book the room before my expense account was loaded for my full stay of 7 nights. I called ahead of time to explain my situation, and while I used booking.com I called the facility directly to discuss my situation. I was told to book two nights, then I was told to notify the front desk on the scheduled day of checkout, that I need to extend my stay. They assured me it wouldn?t be a problem. So that morning on my way to work I informed them I needed to extend. They informed me that they were overbooked and I had to checkout. I had to go back to the room, pack, and leave the hotel, with no where to stay for that night or the rest of my 7 night stay. I was soooo angry. There was no apology no nothing. I was late for work that day as well. I will never stay here again.

3

Pleasant - 3 out of 5

Anonymous Mon, 19 July 2021

Spacious

Liked: The room was spacious and the bed was comfortable. It was nice having the kitchen
Disliked: The wifi did not work. The bathroom was not the cleanest.

2

Disappointing - 2 out of 5

Chad Sun, 18 July 2021

Disappointing

3.5

Good - 3.5 out of 5

Castro Fri, 16 July 2021

It was nice that it...

Liked: Very nice and thank you for being pet friendly
Disliked: Bathroom smelled a little bad

4.5

Wonderful - 4.5 out of 5

Kathleen Thu, 15 July 2021

Superb

3.5

Good - 3.5 out of 5

Margaret Tue, 13 July 2021

There are no food options...

Liked: I like that it is family friendly
Disliked: The breakfast was terrible the morning front desk people were very unhelpful and nasty

4.5

Wonderful - 4.5 out of 5

Anonymous Tue, 13 July 2021

Superb

Liked: Place was great! Only issue would be laundry area and you have to pay to clean clothes. Thought that would be free since we paid for the stay. Other than that staff was great pool guy very friendly and helpful! Overall great stay.

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Sonesta ES Suites Cleveland Airport 17525 Rosbough Boulvard, Middleburg Heights, OH