Sheraton San Jose Hotel

Exceptional

Pleasant

Exceptional

Exceptional

When I thought of Sheraton,...

Liked: The pool
Disliked: Room dated, clogged sink, low water pressure, names carved in headboard, and chair in room completely stained. You didn’t even want to sit on.

Passable

Liked: Location

Our stay was not satisfactory

Liked: Hotel was close-ish to Levi stadium
Disliked: I purposely asked several weeks ahead of time about check in policies (especially during busy times ex. The upcoming Morgan Wallen concert) I was told I could come around 1 and the room should be ready, OR I could pay for early check in and guarantee the room to be ready anytime after 9. It was not!! We got there later than anticipated due to traffic (around 2:30, so after the 1 o’clock time they said it would be ready by) there was a massive line, rooms were not ready, some people were getting ready for the concert in the hotel bathroom! We got to the line around 3:20 and got our room key. We went up to our room, and the cleaning cart was two doors down. Our room was not clean!! Not sure why they even gave us the key. We told the lady who was attending the rooms that we were going in, and had to get ready and the front gave us a key. Someone else who I am assuming was the manager, came knocking on the door and rudely told us the other lady needed to clean our room. We told her we were given a key, asked specifically for early check in, and needed to get ready. It was solved by the manager saying they would come clean when we leftThe room was clean when we returned from the concert. At check out the next day, we had them check that the early check in was not charged since they obviously didn’t prepare for us. It was not, but they also didn’t offer any apology really, or anything. Just said no it wasn’t charged. Needless to say, would not return.

Exceptional

Just perfect

Liked: I love and I'll come back soon
Disliked: I liked everything