Rocpool Reserve Hotel and Chez Roux Restaurant

Superb

Exceptional

Superb

Exceptional!

Liked: Beautiful hotel, staff was exceptional, breakfast very good!

Incredibily well maintained facility that...

Liked: Breakfast was superior. Menu based options providing a full selection of everything you would expect at a high end hotel. Excellent bar facility with numerous appetizers and small meal options. Room was superior with an excellent ensuite shower and bath. Room was fully stocked with drinks and snacks, all complimentary. The staff was fully accomodating providing any and all required assistance. I would highly recommend staying at this hotel.

Nice hotel, awful service

Liked: Beautiful hotel, with wonderful historic features throughout.
Disliked: The staff were rude and not very accommodating. They didn’t service one of our rooms, claiming they ‘didn’t have the key’ which is just odd. Furthermore, they kept pushing us to pay for the rooms when I had already paid weeks before when booking. They didn’t believe me when I told them this and it took me having to prove to them with the booking receipt, rather than them checking their accounts. Overall a disappointing service, not conducive to how much we paid. Will not be staying again

Superb

Exceptional Hotel

Liked: Everything about this hotel was fantastic.
Disliked: There was nothing we didn't like

Superb

Liked: Great staff, great location & facilities. We dodn't get to partake of the breakfast due to an extremely early plane out the next morning. The staff arranged for our taxi & everything went according to plan.