Residence Inn by Marriott Mystic Groton

Crappy stay

Liked: Dark and outdated . Never saw anywhere that it was an extended stay hotel , seemed like a shelter for low income . I reserved a suite months in advance and when I arrived was given two separate rooms I was the only adult with 5 kids and was just told my room wasn’t mine anymore because someone else had extended there stay . Breakfast was ehh , pool was nice and warm , would never stay again.

Just skip the breakfast

Liked: Breakfast Bar was full of Ants....and staff did nothing about it. The front desk staff pushed me off to the kitchen attendent. Who then told me he doesn't care cause he only works 2 days a week.

Exceptional

Would never stay here again

Liked: Location is good and staff was friendly. Appreciated the smart tv
Disliked: The rooms are dated/need some TLC but the bed was comfortable. There was a splatter on our door which was pretty off putting. But most importantly the pool area was inhumanely cold (ambient temp was 63 degrees), and the pool itself was cold. So, we brought the kids to swim after the aquarium and they couldn’t because it was too cold and were told it wasn’t adjustable.

My stay was amazing, definitely...

Liked: The rooms
Disliked: Sometimes it got a little too hot in the room. It seems like there was no way to turn it down. Maybe it was on auto.

Spacious room for a small...

Liked: Nice and spacious room! All of the staff were very friendly and accommodating. It was decorated so lovely for the holidays!
Disliked: The indoor pool could’ve been warmer, my son was really excited to use it but was too cold to stay in.

Wonderful time with my aunt...

Liked: The staff were very accommodating. The room was very nice, loved being on the first floor. Access to the parking lot was easy. The breakfast had a variety of foods and was very good.
Disliked: We had the room with the fireplace, but was told at check in that it wasn't working because they were switching over the gas. I feel I should have been notified in an email before arriving that it wouldn't be working, and should have been compensated for it.

Needs to be updated

Liked: The staff is nice and helpful. Great location. The breakfast is great. The first day of our stay they didn’t have oatmeal.
Disliked: The facility needs to be updated, the carpet is stained and smells, the shower/ tub is falling apart and needs to be replaced.

Exceptional