This is the best experience I have ever had at a hotel. From checking in, the room, down to the valet service - everything was perfect.

Liked: The room and people.
Disliked: Nothing.

We loved our room and the staff. We will stay again.

Disappointing

Liked: Loved being in downtown. Walking distance to so much. Valet parking and staff was awesome.
Disliked: Sofa bed had dirty linen from previous guest. They didn't clean it they just sent up fresh linen. Nasty. Covid 19 we wanted it cleaned. They gave me a card for free stuff from the bar. But I stood for 10 minutes being ignored. Went to front desk and they said they would give me money off my staff. Wanted the food but just to tired to deal with another disappointment.

Good

Very good

Loud banging

Liked: The property was gorgeous. Loved location.
Disliked: We stayed on the 15th floor, room 1502. From the minute we stepped in till we left the next morning there was a loud banging about every 2-5 minutes. At first we thought it was doors slamming but it continued all night. You had no sleep. The manager in the morning said they couldn?t give us any kind of discount since we booked online. I told the manager to not book anyone in that room till it?s fixed!

Great stay.

Liked: The bar in the lobby was great. Great ambiance in the first floor.
Disliked: Elevator access to utility levels. My seven year old was reeking havoc in a utility floor. We discovered three different floors that should not have been accessible by guests. I wouldn't care if I didn't have kids TBH.

Superb

Liked: I liked the history behind the property. It was neat to see a old bank turned into a hotel and still leaving the character of the old bank. I also had a nice view looking out over the city.
Disliked: The only thing that I didn?t like was that there wasn?t guest parking on site and it cost $30.00 for overnight parking. The guys at the valley were really good.

Great location

Liked: The staff was so welcoming. They made us feel very safe and clean. The rooms were nice and the beds comfortable. And our car was valet parked in a secure garage which was the first in our cross country trip.
Disliked: Wish there was a hot tub.

Poor

Liked: Location was great for the wedding venue we were going to
Disliked: There was dried throw up on the bed skirt and floor , with Covid or any day this should never happen ,

Very good