This is the best experience I have ever had at a hotel. From checking in, the room, down to the valet service - everything was perfect.

Liked: The room and people.
Disliked: Nothing.

We loved our room and the staff. We will stay again.

Exceptional

Liked: Free shuttle to OSU game!

Nice hotel with bad policies...

Liked: The hotel was nice and well kept,the location to Nationwide arena was great.
Disliked: Parking is $ 27.00 per night I understand charging a fee but that fee is high. We went to a concert and came back to hotel at about 11PM,I went to take shower and we had no water,I called the front desk and they stated that the water was off until 6 AM to do repairs and I asked why we were not informed and they stated that notes were delivered to rooms and I said we did not get anything,then I asked why we were not told this when we checked in and she said someone should of said something and then she realized that she checked us in and she said she was sorry for not telling us in advance.She said water would be back on by 6 AM. I woke up at 7 AM and went in the bathroom and the water was not on yet I called and she stated that it was going to be a few more hours,I asked what we were suppose to do for showers and using the bathroom and she said they made an agreement with a gym a couple of blocks away to use their bathrooms and showers,and if I wanted she would have someone bring bottled water up so we could use the bathroom,she said all you have to do is pour the bottles of water in the back of the toilet to flush it. We checked out and left.

It was not worth the...

Liked: Check in
Disliked: No water the whole stay. The waterpipe to the whole hotell in the basement had broken. They were working on it. The staff didnt even offer a discount, or a complimentary stay. This is a big company, and could have done something.

it was okay

Liked: breakfast was good though it was typical of any other hotel
Disliked: bed was supposed to be a queen but it was really a double there were not enough trash cans in the room toiletries provided were only good for one person

We enjoyed our stay very...

Liked: Our room was very clean. The hotel was very quiet.
Disliked: The pillows were not comfortable. I had a very hard time sleeping. The mattress could have been better as well.

Exceptional

Good

Liked: The staff was great. Very helpful and friendly.

Nice facility but could do...

Liked: Location. Breakfast.
Disliked: Uneven temperature within room. Elevators didn't really work. Could have been cleaner.

Pleasant

Liked: Staff was friendly, room was clean
Disliked: The breakfast bar was extremely limited, the free transportation on city bus should not be highly recommended. The Whiskey bar was pricey for what you were served.