Renaissance by Marriott Birmingham Ross Bridge Golf Resort & Spa Guest Reviews
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14.4 miles from Hoover centre |
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Nicole Tue, 12 March 2024
Heavanly but then there were...
Liked: Thursday when we first arrived, appreciated the detail and care of indining staff and the front desk who checked us in. Very on point by both. Thank you for your kindness and care. They both made it such a delight to be staying here.
Disliked: Sunday night the valet Ron was pertenious, rude and not a nice or helpful valet on any level. I think Ron might want to find a new proffession. Valet is not his speed. He thinks to highly of himself. From the moment we drove up from a long day this individual was rude, unhelpful and uninviting. I was appalled. Then going to the room the room service person was also rude, didnt have a bit of professionalism in his presentation. Detail is everything being asked to replace a pot of water that smelled of coffee when I ordered tea, the water was ij a coffee pot not a tea pot hence the strong coffee smell, he truly showed himself. Brought me back two large paper coffee cups with water in them. Since Thursday mind you my tea was presented in a tea pot never once a coffee pot so what happen here? The regular water in addition to my hot water for tea was always presented with a straw which I grew to appreicate as well but on sunday was not. From sunday on it was unpleasant experience. Mon morning the person who came to get our luggage and take it down was the level of service we had recieved from Thursday on, however unfortantly Ron was there to begrudglingly be the valet at that time and who agian unhelpful and just plain rude to my older adult son and then to me. After a few words from his unfortante mouth I was done told him this conversation is over and we left. I wont let two people ruin my entire stay but this establishment would be good to either retrain these two or put them in a position that doesnt entail guest interaction. I am a patient understanding person till I am not. I picked this hotel from last stay which if memory serves me right Ron was also valet then and had the same little snarky attitude as he does now. Last year I was I guess not as concerned hence why I didnt bother with a review. But thank you to in room dining from Thursday till sunday morning it was a very pampered week into the weekend until sunday you were spot on.
Shari Mon, 11 March 2024
For the cost of this...
Liked: We ate breakfast in the room and in the restaurant. The food that was delivered to the room was cold but it was good in the restaurant. The food was okay nothing special. The location was perfect for our needs. My sister got married and we had a reception in the bar and it was amazing. The hotel provided a buffet which was delicious and the service was great!
Disliked: I like a good flavored creamer for my coffee and they did not have it. The sheets were stained in my room and were not of good quality. The decorative pillow was old and pilled up. I was not impressed for the cost of the room. It seemed old when I know this hotel is fairly new. The floor in my bathroom was dirty. I also did not like the Aveno shampoo and soap.
Claudia Thu, 7 March 2024
Exceptional
Kewanda Sun, 25 February 2024
Good
Liked: would have been beautiful if the money situation for it being my first time there. Charge twice
Disliked: I was charged twice on my card I had reservation at booking.com and when I got there the guy charged me 396.00 on card the morning Lady help me and she said she cleared up and it should go back on my card
Yusuf Sat, 24 February 2024
Very good
Hill Sat, 24 February 2024
Exceptional
Charles Mon, 12 February 2024
Exceptional
Ryan Sun, 4 February 2024
Exceptional
Carol Wed, 20 December 2023
Excellent and perfect for that...
Liked: We enjoyed our stay so much!! Kid friendly and perfect for the holidays! Elf savenger hunt was so much fun. All of our meals were delicious. Staff is excellent!!!
Tamekia Thu, 14 December 2023
Superb
Liked: The scenery, the location, and the building
Disliked: Loved everything