Name: Red Roof PLUS West Springfield
Address: 1254 Riverdale Street, West Springfield, MA
Telephone: (888) 420-1655

Pleasant enough for our short...

Liked: The room was clean and it was quieter than I had thought it might be
Disliked: There was no coffee at the beverage station at the front desk when we checked in, and there was never any hot water for us tea drinker.No exercise facility, which disappointed my daughter.

I will never come back

Liked: Nothing
Disliked: Very dirty room and very rude staff

Exceptional

Superb

Very good

Exceptional

Liked: Everything and Everyone

Bad

Liked: N/A
Disliked: The stained sheets and covers. Holes on towels. Hair in bathtub sink.

Good

Liked: Bathtub with stained room was a little small but overall it was pretty decent and for the price I would definitely stay there again

Seedy and dirty.

Disliked: I have never had a worse check-in experience. The poor front desk guy had a line of people and everyone had to wait for at least 30 minutes. Rooms weren't ready until hours after the official check-in time. One of our three rooms was unacceptably dirty - pet hair on the sheets, blood on the bedspread, human hair in the drain of the shower. Really gross. I feel sorry for the staff, but more sorry for guests. Must to avoid. I guess you get what you pay for.

Comfortable stay, quick and easy.

Liked: Okay, so the hotel or at least the room I was given, isn’t that bad like a lot of people says. To begin with, the guy in the front area was funny, polite and provided excellent service. There was no issue, it was smooth and quick. There are a few things that could make the room look more inviting in my opinion. The bathroom was clean, as everything else in the room. A few things to pin point. The light bulbs weren’t that bright. I found 4 different color lighting. The largest one, where the entrance is, its not bright. The two lighting on top of my bed had different color lighting. One bright white and the other bulb, being a dying sunset color. Another thing I would recommend is getting the room to smell a lot better. It wasn’t bad the smell because it didn’t smell like anything, but it could be improved. Glade automatic sprays perhaps? Overall, for a quick stay like mines, it was NOT a terrible experience. I really liked the modern mirror next to my bed and the bright light with a clean mirror next the bathroom entrance. For the price too, this room was exactly like the pictures shown on booking.com. By the way, for those complaining about the $3 daily safe fee, there is a large sign in check in, stating that it will be removed upon request within 60 days. -_-