Superb

Liked: very reasonable rate and excellent breakfast

Exceptional

Liked: Quiet clean n friendly
Disliked: Nothing

Very good

Superb

Disappointed. Very disappointed. Angry even....

Liked: I accidentally purchased three rooms through booking.com. I was told I would be refunded through booking.com. When I called booking.com they told me it was through the hotel. The hotel also told me they would call me the next day after they called booking.com and it never happened. I only used one room. This is really unfair and I’ll never stay with your company or parent companies again. I find this unacceptable.
Disliked: That I was not refunded for the two rooms I didn’t even want. They only happened because I paid with PayPal and it wasn’t going through. So I hit the button two more times and was charged 3 times. Not cool that I was refused a refund. I’ll also be writing reviews about this on every platform I can find.

Bad

Comfortable but noisy area

Liked: Location .. clean..
Disliked: It was very noisy .. the trains.. people hanging out front..

Mediocre

Liked: Breakfast was okay! Pool as amazing actually heated. Staff is friendly,but when told of some issues in the room was just told I am sorry several times but never fixed.
Disliked: HOT TUB WAS BEING REPAIRED! Main reason we booked this hotel. Our bathroom door was nasty and I had to clean it myself the cabinet that the refrigerator sits in was broken and I didn’t want to fight with it so I propped it open. My daughter was laying on top of the bedspread and when it was time to go to bed when she pulled the covers back, there was a notebook in between the sheets, so either somebody slipped it in there after the bed was made or the bed was never made maybe but it looked like a students medical notebook. We’ve stayed at this facility before and things were OK but they need NEW MATTRESSES on these beds. they are not comfortable, at least on this property. They say they’re queen beds and I guess for a hotel they are but it’s more like a full size mattress with a couple of inches. Insane. We have stayed here before an was some what enjoyable. Coffee is always good.

Very good

Liked: Swimming pool was actually warm and the hot tub was actually hot. Loved it.