Exceptional

Disappointing

Good

Disliked: Having to have someone keep resetting the ekevator.

Poor hospitality

Liked: Location
Disliked: Some of the staff were rude. I understand the weather had a part to play in my visit, but when I was placed in 3 different rooms and at the end I had to be split from my family due to the ceiling leaking in 2 rooms. We were woken up by the drops from the ceiling falling on the bed, night stand, and floor.I walked downstairs at 5 am and the lady at the front desk was so polite she immediately offered me a different room. I needed 2 bed for myself and two kids. None were available, so i agreed to the one queen bed and sofa bed. Being in the room for a mear 3 hours just before we left for the day i advise the new person at the front desk of the large bubble filled with water on the ceiling in the new room. I was again offered another downgrade to 1 bed and was told i would be receiving a pullaway .I would have still given them a better score. Upon my return and checking for the pullaway. Nothing was there. I poke to the gentleman at the front desk about a pull away bed. He proceeded to tell me I never requested it and basically told me it was my fault. I can understand the miscommunication from shift to shift, but his attitude was rude. He said all he could do was offer me a room down the hallway. Which is ridiculous. Im guessing he didn't want to do it. On day 2, I bought coffee from the jack in the box because the coffee machine was broken in "the breakfast area." All I needed was packets of sugar and something to stir the lady at the front desk yelled at me. I wasn't getting anything besides sugar she said the area was closed. I wasn't getting any food. It is so disheartening. Upon reading reviews and hoping for a better outcome. I hope they give me my security deposit back.

Liked: Friendly, courteous staff. Great coffee.
Disliked: The elevator needs to be serviced.

Mini vacation

Liked: The convenience of where I wanted to be. The bed was amazing. The room was clean.
Disliked: The elevator was broken and had to be reset often. Which is an inconvenience for me since I am handicapped. I was stuck on the 2nd floor when I wanted to leave to go places and had to wait until it was reset. I wasn't happy with that at all.

Wheelchair

Liked: Everything is good, just for me beds were a little higher than normally but most of the things are excellent.
Disliked: I just don't like the beds so high it was difficult for me to get in bed in a wheelchair and I am a little person.

Fair stay.

Liked: I'm paying basically for the location only.
Disliked: I'm not a fan of grab and go breakfast. Room is decent. Restrooms are functional but obviously really old. Swimming pool is not even usable.

Superb

Liked: I liked the price, we were just there for amusement park and wanted something budget friendly.
Disliked: Room had damp smell