OYO Eastbank Hotel

ok for an overnight stay

Liked: breakfast was good, staff were great, and the rooms were clean
Disliked: were not told beforehand that the restaurant and bar would be shut, despite the hotel knowing that before we arrived. Rooms are noisy due to the road. Mattresses have seen better days.

Very good

Not a good experience at...

Liked: Not a god experience.
Disliked: Starting by the fact that they didn’t have the main services as a shower, internet connection, or even electric power on the first night, the second one they made some changes but we didn’t have WiFi connection and the installations were really poor.

The bed was comfy and...

Liked: Location was good for where I needed to be and the staff were friendly
Disliked: Shared bathroom, restaurant and bar was closed, not really any parking except on the street but time limited.

Lovely

Bad

Disliked: Unfortunately, when we arrived at 4 pm to check-in the host was not there and the two contact phone numbers provided by the host went unanswered. We had to make alternative arrangements and stay elsewhere. Having subsequently contacted the host by email to request a refund the host has declined to do so and has not given any explanation for letting us down. Given these circumstances we cannot recommend OYO Eastbank Hotel as a place to stay.

Exceptional

Liked: Clean tidy friendly

Disappointing and misled when booking.

Liked: Due to staff shortages and manager walking out the previous week, the bar was closed, no evening meals available and no lounge. Paid hotel prices for a B&B!

7/10

Liked: Friendly reception with easy check-in, room clean and decent size, mattress couldnfeel the springs and now have a sore back, shower good,