Ocean Key Resort by VSA Resorts Guest Reviews
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1.4 miles from Virginia Beach centre |
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Elizabeth, Virginia Beach, visiting 5th Street Beach Mon, 17 April 2023
I made reservations two months before and requested an Oceanside room. I was told they would add a note to my reservation and it wouldn't be a problem. I also called the day before to be sure I was getting an Oceanside room and was told yes and that they also see the note on my reservation. I did not get an oceanside room!
Liked: The room size.
Disliked: The elevator.
Dandre Fri, 22 March 2024
Pleasant
Daniel Thu, 21 March 2024
I rented room to sleep...
Liked: Location is what I needed. Staff was friendly.
Disliked: The noise in the room above me. The pullout couch was very uncomfortable. The toilet was seriously too short.
Porcha Thu, 21 March 2024
The worst stay experience I’ve...
Liked: The only good about this place was the location
Disliked: Check was at 4 no rooms were ready until 5:30 there was no tissue, nor sets of towels and wash cloths. We asked for towels on day if arrival didn’t not receive them until Sunday morning after asking for a 4th time. One elevator was working but moving extremely slow literally waiting 2-4 minutes for the elevator to reach you while the other was not working at all. Was not worth $200 for 1night. Will never get a room or recommend this place to any one.
Kenneth Thu, 21 March 2024
Exceptional
Irmesha Wed, 20 March 2024
Exceptional
Liked: EXCELLENT
Jacklyn Mon, 18 March 2024
Exceptional
Liked: Pool
Virginia Mon, 18 March 2024
It was not what I...
Liked: The hotel was located very close to the beach and there were several restaurants with in walking distance.
Disliked: We checked in late for Friday night. We arrived about 2 am. There were no carts available for carrying up our luggage to the 8th floor in the designated area. Early the next morning, the cleaning crew knocked on our door 6 times. We told them we had gotten in late and we did not wish to be disturbed. We also received a phone call from the front desk and the head of cleaning knocked on the door and stated that we do not have anyone registered in this room. I told her we had paid for the room until (late check out) 3 pm on Sunday. She stated she would tell the staff to not bother us anymore that morning. Twice after this, a man that could not speak English entered our room unannounced. I called the front desk and complained...I was not dressed. The second time, my son called the front desk stating he was uncomfortable with this because his child was on the couch next to the door.The room had roaches coming out of from under the dishwasher and from under one of the bedroom nightstand. There was one elevator working for the entire property. The wait time for the elevator was up to 40 minutes. The cleaning staff and maintenance had to use this as well for trash, laundry, etc...The pool was cloudy, the steps, and the bottom of the pool were slippery/slimy. There were no towels available in the pool area.On Sunday, we came off the beach and we were locked out of our room at 1:30 pm. I was told oh that happens if no one reloaded your room key.Checkout... The young lady was pleasant. I told her about the experience. She stated someone would call me the next morning. I did not receive a final statement for the cost of the room even though I stated that I needed it for business. I am a traveling RN and I had a patient located 5 hours from my home. I decided to make a mini vacation for my son, grandson, and myself. It was not a what I expected.The actual beach was wonderful.
Sergio Mon, 18 March 2024
Exceptional
Dale Mon, 18 March 2024
Superb
Keri Mon, 18 March 2024
2 star at best
Liked: Location
Disliked: Run down, elevators were broken. 20 plus minute check in. Very dated