Name: Morton Hotel
Address: 2 Woburn Place London, London
Telephone: 0745 127 3975
Rating: 4.25

This hotel is excellent for...

Liked: The location was excellent, and the breakfasts were delicious.
Disliked: I had connected room to the other one by a door, and it was somewhat uncomfortable to hear the noise from the TV and conversations coming from it.

Class act

Liked: Lovely hotel right across from Russell Square, right near the tube and within walking distance of Covent Garden and the Strand. The rooms were bright and spacious, and the bathroom was large. I appreciated the boutique hotel vibe.
Disliked: It was very hot in London when I was there, and unfortunately there was a glitch with the a/c in our room - it was blowing out hot air instead of cold. It was 10:30 at night, my daughter and I were both sick, and there were no other vacant rooms in the hotel. So the property manager called a nearby hotel, arranged a room there, and personally walked us to the new hotel. It was such a thoughtful and kind response to the problem.

Very comfortable, but had a...

Liked: The staff was so nice and pleasant.One of the rooms was very big and comfortable.
Disliked: There were a few times we left the room for more than 5 hours and our room wasn't cleaned.The cleaning service came at around 15:00 when we were resting and only was able to replace the towels.We asked for a refill for the hair conditioner from two different people and that didn't happen.I think they don't have enough people in cleaning service.Also, one of our rooms didn't have a working air conditioner. They've replaced the room to a smaller one with a window we couldn't open since it faced the ally where the garbage was so the smell was awful. Keep in mind we have payed for two deluxe rooms...