Nice place to stay. Friendly staff - very helpful. Close to the House of Blues - you can't walk there though, you must take a cab or their shuttle bus.

Liked: Great hotel; great people; bartender Kyle is the best.
Disliked: None.

What an amazing place to stay. Spacious rooms (we had a great corner suite), within easy walking distance to all that is "happening" in Dallas. We will definitely stay there again!

It was very quiet and...

Liked: It was very quiet and clean. The location was perfect in the heart of downtown. You can walk to everything. No need for a car.
Disliked: Our room however it was clean. I can't complain too much.

It was relaxing and very...

Liked: The staff was amazing and the lobby was beautifully done.
Disliked: Due to coronavirus all of the restaurants in the hotel were closed, as well as room service. The coffee shop shut down early as well. The restaurants that were open were few and far between, making it difficult with an elderly parent to get somewhere that was open. With no valet parking it was not convenient. But I understand.

Far less then what was...

Liked: The staff
Disliked: The room. The amount I paid for the room and actually seeing the room failed my expectations. I believed that I was to stay in a four star facility and was met with the realization of a room that is very much on par with a holiday end. Although food services around the establishment were open there were no restaurants or room services available. I understand the crisis but I believe guests should know before booking not after. The sheets were not luxurious as one would expect. Thin and cheap. Just as a whole disappointed with the room

Superb

Disappointing

Pleasant

Disliked: Didn't get the room I originally booked.

Excellent!

Liked: We loved the friendly service, historic location, great bar, and excellent room service.
Disliked: Our only criticism was the shower heads were really short for even short people and the water pressure was not as good as it should be for a luxury hotel, but it was acceptable for this hotel?s age.

Superb

Bad

Liked: I have stayed here in the past and really enjoyed my stay.
Disliked: I made reservations here at the very last minute because where I previously made reservations they LOST our friends, who we were traveling with, reservation for that Saturday night (February 29th). That night every hotel near where we wanted to stay was completely booked. After I made the reservations with booking.com approximately 30-45 minutes later the original hotel called back and said they found a room for my friends. This is where we wanted to stay because it was walking distance to the function we were attending. You guys would not cancel both rooms but you did cancel one of the rooms, that I do appreciate. I did talk to the hotel and they told me they would honor my request to cancel both rooms, so I don't know why only one room was cancelled.