Leo House

Good

Liked: The staff was fantastic helpful i loved them
Disliked: Quality and price

Decent

Very good for this price

Liked: Free breakfastsNice price
Disliked: None

Pleasant

It's probably the worst hotel...

Liked: Somewhat good location.
Disliked: Very primitive system that gets their guests to leave the room key at the reception. Blamed on fire management (to see who is in the building), and also, so that they got a visual on who was coming into the hotel. THERE IS NO MENTION OF THIS SYSTEM BEFORE BOOKING!!Because of this system, they gave me the WRONG KEY when I was checking in, meaning I walked into another guests room. This caused me a lot of stress about the security of my room and belongings during my stay. No WiFi on the 4th floor. This means the tv also doesn't work for 4th floor rooms.The safe battery cover was parcel tape and so questionable security of my valuables. Found cockroach in the bathroom on the first night, so very questionable cleanliness.The staff were miserable on arrival and then rude and dismissive when I complained to reception about my room and being given the wrong key.Management gave 10% off the stay for the WiFi issue, but nothing for the other issues. I was fed broken promises to move me to another room the two following mornings after my 1st night. I clearly argued enough on the second morning for them to move stuff around for me to get a new room. Even then, I had to come back at 4pm to check into the new room, meaning that my itinerary was disrupted and I had to miss out on visiting some areas of New York.WiFi also didn't work for 1 of my 3 remaining nights.This hotel experience really dampened what should have been an amazing holiday that cost a fortune and really caused me a lot of stress considering this was my first solo trip abroad.

Good

Liked: Good location. Clean rooms. Good breakfast.
Disliked: Showers are dirty and old. Staff kinda mean.

This is my second stay...

Liked: Great location, relaxed lobby, great breakfast, nice staff
Disliked: The ac was much appreciated but we found the room too hot without it. Prefer not to leave on at night

Very poor

Liked: Breakfast
Disliked: Staff were not welcomingBed uncomfortable Wifi didn't work

I cannit tell one bad...

Liked: very happy with my room, location near a subway station (big plus), enough space in my room, nice (refurbished?) bathtoom. wifi, AC worked alright. Delicious simple breakfast. Target for snacks nearby. Overall a very cosy feeling
Disliked: One could hear neighbours talk/walk etcI would welcome a kettle for coffee/tea in the room