La Quinta Inn & Suites by Wyndham Williamsburg Historic Area

Good location but needs updates

Liked: I loved the location and Kirwin at the desk in the evening was the most accommodating and pleasant person. We got to hotel he checked us in. After I unpacked I noticed that the room was not cleaned properly, someone got sick all over the side of the bed and housekeeping never cleaned it! Kirwin came to our rescue and put us in a new room and came to take pictures and report to his manager. He took care of business very quickly. He was so professional!! He was the best part of the hotel. This hotel needs serious updating and repairs but the bed was comfortable. The location was amazing though. You were so close to everything. I hope that la Quinta decides to update this place soon and also to make sure Kirwin is acknowledged for his professionalism.
Disliked: Lack of cleanliness and repairs.

Exceptional

Liked: The front desk was very helpful
Disliked: It's nothing I didn't like I enjoyed my visit

Pleasant

Very good

Liked: Comfortable bed
Disliked: Bathroom had issues.. I notified the front desk to address after we check out. Large bathroom, small sink, no towel rack, and the open shower splashed water all over the floor because it had a short shower curtain. We dealt with it this time.... The design looked like it was for a wheel chair... Prison adequate... Not Hotel care..

Hotel was clean & comfortable...

Liked: The staff were very cordial and pleasant. They knew their stuff. Rooms were spacious and clean. Nice breakfasts each day.
Disliked: Most of the hard back chairs in the dining room were very wobbly, to the point that each morning we'd check the chairs and switch them, so we had sturdy ones. Our handicap accessible room had no TP holder, it was on the sink, making it a long stretch. The shower had almost no water pressure, no matter what time of day you tried. It's hard to shower in a trickle of water! The towels and wash cloths were all hung on the safety rails, there was nowhere else for them except the floor, I don't think that's very safe! The shower had tile underfoot, very slippery when wet (but with the low water pressure it did take a long time to get wet.

Disappointing

Disliked: The hotel was old and not that clean.

Exceptional

Liked: I loved the size of our room and the breakfast was superb. Definitely coming back.

Superb

Very poor