Hyatt Place Salt Lake City Downtown The Gateway

Liked: Clean; accommodating; friendly staff; great breakfast; easy access to Delta Center and The Gateway.
Disliked: Bed and pillows were very hard. Sheets were so rough they were almost impossible to sleep on.

The staff was nice; our room was clean and just what we wanted. It was right next to our concert venue which made it nice. We will definitely be staying there again.

Liked: Clean and 50 foot from our concert venue.
Disliked: $10 parking.

Friendly, clean hotel. Ordered food and it was surprisingly good. The hamburger was thick and not greasy at all and the spinach artichoke flatbread with chicken was delicious. Breakfast was very nice too. The only thing that could have made this a better stay would be a fireplace in the room.

Liked: Very friendly and helpful. Nice clean rooms.
Disliked: No fireplace and no good creamer for coffee.

It was okay, but will...

Liked: Room was a good size and the complimentary breakfast was nice. Also very easy check out since we left on the earlier side to make our flight.
Disliked: Called twice about an earlier check in due to a flight change. Instead of getting there for 1:30 PM, we arrived 1:30 AM. First phone call I was told not to worry about a charge. Second phone call I was told it would be an early check in fee. When we arrived I was initially told I couldn’t check in, even though I was told earlier in the day that our room was ready. Concierge continued on about how there was new staff and they shouldn’t have told me that. Completely unprofessional in my opinion. Then I was charged for a full night. Lastly, everyone was under the impression we were checking out on the 6th when my booking was until the 7th so our room keys were deactivated and we were interrupted twice by cleaning staff about how they had us listed as a check out.

Very good

Liked: Nice staff, quiet vibe
Disliked: Parking is confusing and can be disorienting with it being around back

Very good

Pleasant

Disappointing

Liked: Good private parking.
Disliked: Found 5 big cut fingernails under the table. Just no. No way. If they did not bother to vacuum there what else did they miss?? Breakfast table very dirty. No staff around. Cleanless is a major problem here. We will not be returning.

Very good

Liked: Room size
Disliked: Breakfast is not as good as expected. Too simple, and always crowded, can’t find a seat

Good

We had a great stay...

Liked: The room was spacious and comfortable for a family of four with two children. It was quiet. Well air conditioned. We enjoyed the pool. The breakfast provisions were good too. The property was well located.
Disliked: I thought the staff could have been a little friendlier.

Very good