Hyatt Place Richmond/Innsbrook

A place to grab a...

Liked: The bed was comfortable and the TV was huge.
Disliked: When I walked into the "reception" area it looked like a crowded bistro. People were eating and laughing and I thought I'd come in the wrong entrance. I asked the woman serving food at the counter where check-in was located. She pointed to a small computer screen at the end of the "bar" where people were eating and said, "Check-In is right here. I had a hard time understanding her, not because of her thick accent, but because the 20 or so people crowded in the small "bistro-like" area were loud and boisterous. Check-in, in my mind, should be distinguishable from a crowded eating nook.

Exceptional

nice

Liked: convenient location to dining
Disliked: parking charge. since there are plenty spaces

Exceptional

Liked: Bob and the receptionist were warm, inviting, and friendly. Super helpful(:
Disliked: Everything was excellent No complaints

Exceptional

Liked: EXEPTIONAL PLACE TO STAY..WORTH EVERY PENNY!!EXCELLENT STAFFFRIENDLYNICEPATIENT BOB..IS THE BEST! BREAKFAST IS AWESOME W BACON!!
Disliked: Nothing...everything was superb..

Good

Passable

Very good

Liked: It has been updated. Clean carpet and furniture was nice.
Disliked: Since the update, the bar sink was removed. Furniture was removed. There was a light outside our room, which was almost impossible to block with curtains. Another outside light would come on for about 15 seconds, turn off for a few minutes, and then turn back on again. It was outside at the top of the window, and I could not block it. I finally scrounged around and found my eye shades.

Good