Superb

Exceptional staff and great facility!

Liked: Property was clean, extremely cool and accessible.Staff was super nice and helpful. They were all very polite and professional. I travel for work every month since years, I have never met any staff so courteous and welcoming. I wish I could go back to Dallas more often to visit again this hotel.
Disliked: Nothing.

A boutique hotel with nice...

Liked: The location was good in terms of putting you within strike and distance of all downtown amenities and attractions. The staff was nice enough nominally speaking. The rooftop facilities are quite nice. That was my favorite spot in the hotel. I didn't visit the bar, other than just to peek inside, but it looked nice.
Disliked: LOTS of traffic noise in my room (Room 1116). But the worst part was having no water. I received a notification that water would be turned off from midnight till 2 AM one night. And had that been the case, it would've been fine. Instead, when I woke up the next morning at 6 AM there were still no water. By 10:30 AM there was still no water. In that time frame I called the front desk multiple times. Each time, the front desk feigned ignorance of the situation. Or, perhaps worse, they were actually ignorant. "Oh, really? You have no water? Because maintenance told me water pressure had been restored. Let me look into it." Then, "oh, really? You still have no water? Let me look into that." Finally, many hours later, water pressure was restored, but then I had no hot water. Another series of calls to the "ignorant" front desk. By now I thought the Receptionist would have offered to move me to another room if that was a possibility. Assuming it unlikely, I ask anyway. Turns out the upper floors had hot water and they were able to move me to room 1717. Why in the world didn't they offer this sooner?? Ultimately, they blamed it on the city of Dallas. But, of course, that excuse is unacceptable. At the minimum, the Hotel knew that city maintenance was going to be performed and should have notified me BEFORE I checked in, and given me an opportunity to book elsewhere. Once I was their captive guest, I was provided with no information on the developing situation unless I asked for it. And even then, I didn't really get any useful information. In addition, there seem to be no sense of urgency on the hotel's part about any of this. Never mind that it was a weekday and I had meetings to attend.I did receive a voice message from one of the managers, but he offered nothing other than apologies for the inconvenience.

Exceptional

Very poor

Liked: The property is beautiful but is incredibly noisy
Disliked: . The windows are cheap you can hear the cars and the music. I amIn the 10th floor and I feel in the 1st almost like I am sleeping in the street . It’s totally a party place not for family of rest

Exceptional

Exceptional

Liked: The property was definitely 4 stars!

Exceptional

Liked: Beautiful!

Exceptional

Liked: Excelent serviceRoof poolFitness center and saunaClose to AA Center - NBA