Exceptional

Exceptional

Exceptional

Liked: The location was great the price for the room was also awesome they had a good breakfast and at 5p.m. they had complimentary food and $4 alcohol beverages.

Good

Good

Disliked: There was no body wash, I called to get some and the brought a small bar of soap. Cleaning crew needs to check and refill no matter what. Other then that it was nice

Superb

Liked: King size suite had 3 large windows with great views of the Alamo. Really comfy bed. Great location, River Walk close by. Breakfast good and free afternoon snacks in The Tap Room were excellent! Request a mini fridge if you need one.
Disliked: Noise on the Friday night from the bar on the street below...but the bar closes at 2am so no big deal.

Pleasant

Passable

Sy saved the day. We...

Liked: Sy, the food and beverage manager was running the bar and took acre of our woes (Not by plying us with alcohol) but rather with service. He even gave us pre-Riverwalk advice (Got o Moses Rose's) We had to return for a nightcap after the River \walk just to had more of that experience. It made up for the rest.
Disliked: Parking around downtown is atrocious and full of pricing traps. That's not the hotel's fault, but when faced with $32 valet, you have to look. I blame the hotel because the hotel was no help when we called, while on the way, about parking downtown. They just kept saying they had valet and had no lot advice. It started te trip off bade. Also, the photos are deceptive as the lobby is not grand in any manner. It is tiny and dirty. Also, the elevators they show are just props. No grand hotel, no grand entrance... then up to a tiny room!