Homewood Suites by Hilton Houston Downtown Guest Reviews
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|0.5 miles from Houston centre|
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Lacresha Sun, 15 May 2022
Good; however, housekeeping needs to...
Roman Tue, 10 May 2022
Great location for baseball but...
Liked: It was extremely close to Minute Maid park so we could just walk to the game from our room.
Disliked: Our room more than likely wasn?t cleaned properly before our arrival. First of all we didn?t have a blanket for the sofa bed and when we asked for one we never got one. I?m the morning after our first night we were making up the sofa bed and noticed makeup stains in the sheets. My son slept in the sofa bed and obviously doesn?t wear makeup. We then noticed a dirty sock wrapped up in the sheets of the sofa bed that didn?t belong to my son. We notified the front desk and they said they would get someone to come change out our bedding. This was in the morning when we woke up. Well after several visits to the front desk throughout the day we finally got clean sheets and blankets around 9pm that night. The location was great it?s just the staff could have been more attentive to what our concerns were about the room.
Heloisa Mon, 9 May 2022
Great value for the money....
Liked: The staff was very helpfull. The shower was great and the bed was confortable. Breakfast had a good variety of food. Hotel was very clean.
Disliked: The staff at the reception didnīt inform us that room cleaning was only upon request. By the next day, when we asked, it was passed the hour to schedule the cleaning, so we stayed 3 days in a row without cleaning. It was anoying, and it is something that should be said in check in.
Jade Mon, 9 May 2022
Garry Fri, 6 May 2022
overall a good stay
Liked: friendly staff
Disliked: slow lifts, breakfast was very basic
Jeff Wed, 4 May 2022
Exceptional Customer Service from Management,...
Liked: The location was perfect to George R Brown Convention Center. The staff was EXCEPTIONAL! Manager was nice, the bartender was great as it got busy, and Front Desk was perfect on delivering Customer Service to me with a smile!
Disliked: Everything was great!
Anonymous Thu, 28 April 2022
Daryl Sun, 24 April 2022
Tomofumi Fri, 15 April 2022
Jackson Tue, 12 April 2022