Very good

Disliked: ordering food from a tablet, no personal touch

Pleasant

Superb

Comfortable and welcoming with a...

Liked: I usually prefer something more characterful and independent than 'branded' hotels such as Holiday Inn or Best Western but I had to be in the Rochester/Gillingham area and this Holiday Inn was conveniently located. In the dull March twilight the outside of the building is a little 'brutalist' but inside it is freshly decorated and the staff are efficient and welcoming. The reception, lounge area and restaurant have been refurbished and are modern and comfortable while even the inevitable long corridors are pleasant to walk along. My room was the expected size and plainly furnished but it was comfortable and (at the rear of the hotel) quiet. I was amused by the 'legacy' trouser press in a cupboard but am of the generation that used them all the time. The bed was very comfortable with good linen. The bathroom clean and fresh with good towels and a walk-in shower. I had dinner at the hotel and enjoyed it. The waitress service was excellent. In the morning there was more than enough choice at Breakfast to satisfy me. And the coffee, from a bean to cup machine, was good.
Disliked: I've stayed in a lot of hotels and frankly, if they can maintain this level of accommodation and restaurant service at the medium price point I shall be using Holiday Inn again. The Rochester hotel's location is a commercial area but it's handy for the motorways and the other Medway towns.

Good

The hotel was a good...

Liked: The services of Sophie & Kayleigh exceptional. These ladies made us feel very welcome.
Disliked: The room was a little shabby to that of previous Holiday Inns I have stayed inl

Exceptional

Exceptional

Liked: The staff was very friendly and helpful, even the staff from the gym as I ve asked them if I can use their scale couple of times to weight myself, as I was in the area for a competition.I ve booked for 2 nights. I haven't stayed the second night and I ve checked out late in the evening as my plans changed. Even if I didn t asked them l, as I knew exactly how was the policy in most of the hotels, they've offered me a refund. So nice of them. The food was very good and tasty. Definitely I would come back.Thanks again and sorry for my late review11 stars out of 10 :)

Very good

Liked: staff was very polite and helpful