Holiday Inn Portsmouth

Most staff were great but...

Liked: It was close to Victorious Festival
Disliked: It was way too expensive, everything felt dilapidated. Cramped bathroom, noisy every morning. Water feature out the front is an eyesore. The lifts were slow and cramped. Parking is in no way adequate. No fridge or water. Spa is badly in need of refurbishment.

Exceptional

Liked: Great location for Victorious Festival
Disliked: Hike the prices for Victorious weekend

Great Hotel

Liked: clean. great staff location
Disliked: Everything was great

Convenient, comfortable and friendly

Liked: The property itself was clean, the rooms were comfortable, fairly modern and in a great location. The staff were friendly and welcoming and the food was great.
Disliked: I don’t think there is anything that we disliked

Very good

Was great

Liked: Good hotel

Good

Liked: Air conditioning was on when we arrived, we were able to turn it off when it got too cold.Hotel was close to the maritime museum which is why we came to Portsmouth. Toiletries in bathroom were luxurious.
Disliked: The restaurant food and service was very disappointing. We had to order our drink, starter, main course and dessert altogether when the waiter came to take the order. As we didn’t know if we’d have room for a dessert we didn’t order one. We had to pay for all the above before it was cooked and we ate it. The starters were cleared away and the mains were bought straight out. They had obviously been cooked for a while and were sat in the kitchen waiting for us to finish our starters. We had Gluten free pasta which was cooked in a tomato sauce that looked and tasted as if it had come from a jar from Asda, we ordered extra toppings one had pulled pork and the other smoked bacon. If we hadn’t ordered them it would have been just pasta and sauce with two small shavings of Parmesan.We didn’t sleep well as the double mattress was dipped in the middle and we kept rolling together.

Pleasant

Overpriced and dirty

Liked: The bed was comfy and check in we were given free ice cream
Disliked: The air con was broken in all of the rooms which was one of the search criteria for me booking there, we were given a table top fan which really is not an acceptable alternative.The tea making area in the room was filthy.The leisure centre facilities were a bit grotty, noticeable debris and build up between the slats in the sauna...gross. something else that was not functional was the hot tub....Breakfast was standard and a good selection but given we paid £250 per night for a below average room I was really disgusted that I then had to pay further £12 per night for the breakfast....I honestly might complain directly to the company as I feel like there's multiple issues with what I was promised Vs what was delivered.