Holiday Inn Express & Suites TOLEDO WEST

Disappointing

Bad

I will never go back...

Liked: Location
Disliked: The front desk refused to check us in and made us wait but not others. Was told room wasn’t ready but others got rooms????? After 20 mins I walked up and asked. It was a new front desk girl and told me that yes, they have plenty of rooms and checked us in. Sure she apologized.The room’s sink was clogged and sting! 10 mins later two ladies tried to check into our room. I called the front desk and told them. They deactivated our cards. When I went out to get coffee and I can’t get back in!!!!!I asked to change to another room cos of the smell and they moved us. This showed rooms were available and just refused to check us in when we arrived….why and why? Is this because of our last name. I hope you check into this. I sent the property a message after I checked in.

Pleasant

Exceptional

Good short stay

Liked: Good location, clean and excellent service.

Superb

Great stay will be back...

Liked: The property was clean and smelled really nice
Disliked: Nothing just the pillow cases were pretty dirty

Very good