Holiday Inn Express & Suites San Antonio - Brooks City Base By IHG Guest Reviews
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Write a review
David Thu, 14 August 2025
Very good
David Thu, 14 August 2025
Exceptional
Hilda Wed, 13 August 2025
Passable
Disliked: The ac in the room we were in stopped working and when we got moved to another room the sofa bed was broken. Didn’t want to bother the staff anymore so we just slept uncomfortable. The breakfast was horrible. I’ve stayed at other Holiday Inns and breakfast was descent.
Cecilia Wed, 13 August 2025
Exceptional
Pamela Mon, 11 August 2025
Exceptional
Liked: How clean everything was and I love the continental breakfast ahead and it was a nice pool area
Liz Fri, 1 August 2025
Great location
Liked: The staff and location was the best. The housekeeper was excellent.
Disliked: We found a roach one night and the multiple calls received because our dogs were barking when hearing people, although it is a dog friendly hotel and their bark was only a few times and during day time, it was uncomfortable to be receiving multiple calls even after we advised we had medicated ghe dogs.
Jose Thu, 31 July 2025
Average staying
Liked: Close to town
Disliked: The ceiling had damage, which was disappointing.But the real issue was the front desk. Ashley made the check-in process way harder than it needed to be, even though everything was already paid. If you show up and she’s working, ask for the manager right away. It’ll save you a ton of time and stress.
Anonymous Tue, 29 July 2025
Exceptional
Liked: Place is close to most freeways, very convenient and close to downtown area.
Brenda Mon, 28 July 2025
Alright
Liked: Nice location
Disliked: Pool stayed full, breakfast was mediocre and roomWasn’t ready had to wait over an hour after check in after we checked in two hours late.
Anonymous Wed, 23 July 2025
Exceptional