Holiday Inn Express Portsmouth Gunwharf Quays Guest Reviews
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Rachel W, London, visiting Portsmouth Guildhall
I really feel that this was not good value for money and yet it could be brilliant in such a great location.
Liked: The receptionist was helpful.
Disliked: The lift didn't work; the door buzzer didn't work when I returned soaking wet at 10-30.
Sarah Sun, 13 July 2025
Very good
Julia Sun, 13 July 2025
Lovely and clean and very...
Liked: Clean and comfortable
Disliked: Nothing to dislike
Grant Sat, 12 July 2025
Never again..
Liked: Location
Disliked: Air conditioning not working.. offered no discount. Double bed was only just a double, everywhere else you get at least a king, breakfast was the worse we have had in any hotel, says parking available but isn’t. You have to park in Gunwharf and drag your cases..
Natalie Fri, 11 July 2025
Good location, food and staff...
Liked: The location and the staff. The breakfast was good and the beds were comfortable.
Disliked: The air conditioning, it didn’t work at all and we didn’t really sleep because of the heat. If it wasn’t for the A/C not working it would have been a 9 out of 10 stay.
Ingrid Fri, 11 July 2025
This was our second visit....
Liked: location, breakfast, staff
Disliked: broken shower handle, no air conditioning
Anne Thu, 10 July 2025
Superb
Shirley Thu, 10 July 2025
Superb
Liked: Staff were friendly, helpful & accommodating. Excellent location for discovering Portsmouth and connections to Isle of Wight The area around the hotel was spotlessly clean and secure.
Disliked: It was very unfortunate that the air conditioning had failed but every effort was made to put this right.We feel that a pedestrian walkway from the hotel to the car park would be a huge benefit
John Wed, 9 July 2025
Good
Grant Wed, 9 July 2025
Despite the mix up with...
Liked: Breakfast was excellent - very good choices. Location near Spinnaker and waterfront was ideal. Receptionist very friendly and efficient and found us a nice room when the first one was not in fact ready for guests.
Disliked: The first room we were allocated had not been serviced - unmade bed, towels on floor, cups still with coffee in them, waste paper bin full of rubbish. The air conditioning was not working - fortunately the window could be opened. The lift was not working when we left in the morning.
Karen Wed, 9 July 2025
Would return
Liked: Close and central to our needs
Disliked: Air conditioning not working