Holiday Inn Express Portsmouth Gunwharf Quays Guest Reviews
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Rachel W, London, visiting Portsmouth Guildhall
I really feel that this was not good value for money and yet it could be brilliant in such a great location.
Liked: The receptionist was helpful.
Disliked: The lift didn't work; the door buzzer didn't work when I returned soaking wet at 10-30.
Glenys Thu, 26 June 2025
Had a lovely social weekend...
Liked: The staff were apologetic regarding the broken air conditioning and provided each room with a fan to alleviate the heat, and gifted each guest with a complimentary ice cream at check in.
Disliked: The ironing board was unusable. We resorted to using a towel on the table to press our shirts and blouses. An alternative beverage to coffee and tea would be appreciated (Hot Chocolate) at bedtime.
Elaine Thu, 26 June 2025
Great location for Gunwharf Quays...
Liked: The location was perfect for Gunwharf Quays, Spinnaker Tower and Historic Dockyard. Easy drive to Car Ferry to IOW.Good breakfast. Good parking and discounted parking fee.
Disliked: Shame air con not working as weather was hot, but fan provided, room was in the shade and complimentary ice creams were accepted well.
Amy Thu, 26 June 2025
If I ever return it...
Liked: The facilities were lovely and clean, close to the shops. Mainly the staff and how accommodating they were. Myself and friend were at the bar until 2am and we met 2 lovely staff one called Steve and the other Jack. They gave us free water and ice cream due to the air con being down at the hotel. They were chatty and smiley and I really appreciate their customer service
Disliked: I think a nice little touch would be some water in the rooms so that you can use the kettle for tea/coffee. Other than that it was perfect.
Kaley Thu, 26 June 2025
Exceptional
Robert Thu, 26 June 2025
Location but nothing else.
Liked: Location, breakfast, quiet
Disliked: No aircon and no consideration or offer of compensation. A small portable fan was a poor effort to compensate in a hot room.
Julie Wed, 25 June 2025
Exceptional
Liked: Everything was great
Maggie Wed, 25 June 2025
l was only passing through...
Liked: the staff were efficient, friendly and helpful. My room was clean, fresh and comfortable, towels were soft and well sized and bed was very comfortable,
Disliked: my only issue was the shower cubicle, the floor was very slippery and l had to use the bath mat internally.
Jeff Wed, 25 June 2025
Pleasant
Disliked: Unfortunately the air-conditioning isn't working so the room was uncomfortably hot
Joanna Tue, 24 June 2025
Very good
Liked: Great location
Disliked: Air conditioning in whole hotel was broken on one of the hottest weekends of the year :(
Avinash Tue, 24 June 2025
Excellent Location, Breakfast, & Great...
Liked: Free wifi, Comfortable Beds, Fan was provided, Perfect location for Shopping (Outlets for most brands), Harbor Rides, proximity to Historic Dockyard on one side while on other side it is nearby to D-Day Memorial and Parks. Only 15 mins Bus ride to City Center or SouthSea pebble beach. Remember there are two bus providers in Portsmouth Stagecoach and FirstBus.Staff was very helpful to provide IHG Shopping card for us to get some Discounts at Outlets, and kept our luggage both on check-in day as we were early and on check-out day as we had late train back to London.
Disliked: Lack of Aircon in the night while it was working in the day time. Fans were provided though