Exceptional

Great location, clean room, helpful...

Liked: Layout of room is great-wish more hotels had this layout and great placement of power outlets

Exceptional

You're my favorite hotel ever...

Liked: The person at the front desk (I think it was the manager?) was super helpful that went beyond any expectations. I felt that I was treated like I was family. In fact, I'd say that I've never had a better experience with a hotel in my life, and I will be forever grateful for the kindness I received.
Disliked: The only thing I can think of is that I didn't know how to work the air conditioner, but that probably was my fault, not the hotel's.

Exceptional

Superb

Overall, I must say the...

Liked: The room was clean and smell fresh, breakfast was well prepared and hot each day.
Disliked: About 9pm every night there is the smell of marijuana, I called and let the front desk know but the staff that answered told me there was no one smoking in the hallway, clearly it’s not my imagination, I am Jamaican I know what marijuana smells like. I did put a 5 star review in but then I retracted it and decided not to do a review at all.

Really rough area - not...

Liked: As expected with a holiday inn express. Good beds and a decent room.
Disliked: The receptionists are enclosed behind a floor to ceiling glass barrier, which makes it look very unwelcoming. We asked whether any food could be delivered to the hotel and were told no-one delivered. The individual who checked us in said that he had added our IHG rewards number, but we found on check out that our number had not been recorded.

great hotel

Liked: how clean it is
Disliked: the location