Holiday Inn Express Hotel & Suites Banning

We just had a bad experience at check in; our room was OK but to be honest, nobody likes to be treated with attitude right when you're about to check in - makes you not want to stay there ever again.

Liked: Our bed and pillows were very comfortable.
Disliked: The girl that checked us in (don't know her name but she's pregnant) had really bad customer service plus she gave us keys to a room that already had people in it. It was very embarrassing going up to the 3rd floor and trying and trying and trying to open the door only for a guest to open the door, who I'm pretty sure we woke up because it was really late at night - they asked us what our problem was and closed the door on our faces. This was my first bad experience in a hotel ever. Please talk to that girl in check in.

Exceptional

“A simple stay with an...

Liked: The breakfast was okay, and the bed was more comfortable than expected—it offered just enough rest before hitting the road again.
Disliked: N/A

Exceptional

Pleasant

Was a loyal customer, probably...

Liked: The staff was generally friendly, particularly the night staff when we checked in. My kids like the breakfast, and we have stayed here three times because of their fondness for this particular hotel.
Disliked: We woke up in the morning to no hot water. Staff acknowledged it, and when I requested a discount, she said she'd have to talk to management. No follow up came--I have messaged, called, and messaged the property again before leaving this negative review. We paid almost 300.00 for a single night to wake up in the morning and not have a basic amenity available to us.

Very good

Liked: The staff were friendly and very accommodating to our needs. The facility was clean and the rooms had a lot of space and very clean. The bed was very comfortable. I would definitely recommend staying in this hotel. The provided breakfast had a lot of options and was good.
Disliked: My only complaint is that the air conditioner was not working properly in our room. It would come on for a few minutes and get it to a good temperature but then shut off and not come back on until the room was so stuffy I could not breathe or get comfortable.

Superb

Good

Very pleasant, spacious, clean and...

Liked: Spacious, clean rooms with great amenities (long bench for suitcases, hooks for sweaters, purses, backpacks, etc.). Hot breakfast was good - especially the hot cinamon rolls! Loved the small raised shelf in bathroom.
Disliked: Virtually nothing. (just the typical hotel dings, like a chunk of wallpaper peeling or something, and the lobby restroom was in ill repair).