Holiday Inn Chicago North Shore an IHG Hotel, Skokie

4

Very Good - 4 out of 5

Mark, Bay City Mon, 14 November 2016

Clean; quiet; close to fast food and gas stations; friendly staff. Room was perfect. Will stay again soon.

I checked in to Holiday Inn on New Years Eve and while I was waiting in line another customer was complaining (literally screaming). This is probably the busiest time of the year for hotels and the manager kept calm while addressing her problem. For the price I paid I was very impressed with Holiday Inn's customer service and the high quality of my room. I look forward to my next stay with your hotel, thank you!

Liked: The management was very accommodating

Exceptional

Superb

I am not going to...

Liked: There was nothing likeable about the stay. Low cleanliness and poor staff management.
Disliked: No extra quilt. Poor HVAC control. Staff says breakfast is from 7-10Am and restaurant management say we close the breakfast at 9:30am.

Pleasant

Liked: location
Disliked: the carpet floor was so old & dirty

Bad

Liked: location
Disliked: Not hot water in the hotel, only one towel for a room of 2 beds, I called and asked for more towels and they said I have to go to the lobby to pick it up, very old hotel, ugly restroom. I do not recommend this place

Superb

I felt that our stay...

Liked: Jeremy who worked at the front desk was very helpful and kind. The beds were comfortable and the shower had good water power.
Disliked: We occupied two rooms for six nights. On our first day the coffee maker and sink was broken. I had to make several requests to get it fixed. Our rooms were just above the swimming pool which was extremely loud. When we stepped outside of our room it felt like a heater was on and never felt cool. The rugs in our room felt moist and did not look clean. On our fourth day I requested to have our towels and trash removed from the room. However it never happened. Any extra towels or toiletries we needed were never delivered to us. We had to go to the front desk every time to get anything we needed. One of the days I needed to do laundry and asked for change from the front desk and they said they didn?t have any change. I feel that if you have laundry facilities then you should be able to provide change for using the machines.

Unsatisfactory

Liked: Nothing . One of the staff members was rude and he gave us the key to wrong room number where people were sleeping. I had never experienced such a unskillful staff
Disliked: Not clean at all . Staff member do not remember his name but he was white American . He is just good for nothing he doesn?t anything about his job . Super rude and disrespectful.