Hilton Cincinnati Netherland Plaza, Cincinnati

Clean rooms; beautiful decor. Polite.and courteous staff. Our stay was delightful.

Liked: Everything was wonderful.
Disliked: None.

It was nice.

Liked: Very clean.

It was OK but room was not worth what I paid - have stayed in much much nicer rooms for a quarter of the price I paid.

Liked: People that work there were very nice; good location; easy to walk to many places.
Disliked: Room was not what I thought I was paying for - very small for what I paid. Probably wouldn't have paid that much had I known what I was getting.

I took my husband to the hotel and Orchids for dinner. Everything about the hotel and dinner rated a 5.. only drawback was no cable connection for computers in the rooms... we have an IPad so we had to go to the lobby for connection... but everyone and everything else was very, very nice. Above and beyond!

Liked: Staff and accommodation outstanding
Disliked: Didn't have WIFI in room, only lobby.

Nice, comfortable

Liked: We did not eat breakfast as the options for breakfast came at to high of cost considering we are light eaters in the morning. The Lunch was very good and reasonably priced. We were there for three days. We had little TP and Kleenex and ran out immediately. I don’t expect bed making but towels should have been restocked each day. We ran out of those too. The beds were wonderfully comfortable as well as pillows. The junior suite was spacious and decorated well.
Disliked: See above

We were very disappointed in...

Liked: Close to the venue we had tickets for.
Disliked: The staff is not trained on the systems they use for reservations. The items on the menus in the rooms were not available in the actual restaurant. There was no hot water. When asked staff where something was he said, “I don’t know” because it was an inconvenience. When told about hot water issue, they said they knew but didn’t inform anyone, pushed the situation off on the third party reservation host, instead of taking responsibility.

Very poor

Liked: The lobby
Disliked: The room was as bad as a 1 star hotel. Super old furniture, old tv, no trash bags. I was expecting a nice room for a 4 star hotel downtown over $200. Even the parking garage was closed and i had to park across the street