Hampton Inn By Hilton & Suites Louisville East Ky

Great Location, Friendly Staff, Decent...

Liked: Great location - about 20 mins from anything in Louisville. Just off the 64 and close to the 265 for connecting with everything else.Breakfast had a great selection each day. A different flavour of waffle mix available alongside the standard vanilla every day. Hot breakfast or cold breakfast - plenty to choose from.Free coffee and tea in lobby was a great addition.Staff were always friendly and happy to help.
Disliked: Pool is a little tired and dated, but passable.We only had one brief issue where we requested a room clean/towel replacement and never got one - so I had to request new towels at reception.

Very good

Liked: Very friendly staff that was very helpful. Location of hotel, Traffic was busy

Wonderful hotel! Super clean and...

Liked: Very clean. I felt very safe. Warm baked cookies welcomed me. Wonderful breakfast in the morning . My room had all the amenities I needed and was very clean. I was able to turn A/c down to make room cool enough .. most hotels will only let you turn it down so far and room stays warm . I would stay here again!
Disliked: I booked for another night at the front desk and paid with my card and when I went down the next morning they man at desk could not find my reservation and said my room was already booked . So I had to pack everything up and move out of the room. I go down to check out and this time it’s a lady at the desk and she said “no we have your reservation for tonight here “. She found my reservation . I had already packed everything up and moved out of the room so asked for a cancellation. She was very nice and handled it but it was very stressful and inconvenient for me that the first man at desk couldn’t help me .

Good accommodations with super friendly...

Liked: Staff was incredibly friendly both evening at arrival and in the morning, during breakfast and checkout.We were there on a Friday morning and the buffet was stocked with quality food, which is not always easy o find in a hotel.A distance from downtown and with a late evening arrival (8pm) there are hardly any restaurants nearby without a drive.The Exercise Room was meh; the bike needed a Pelaton account to use it properly and the treadmill was basic.

Can’t say enough about how...

Liked: The staff was exceptional Yolanda, Judy, Betty and the guys. They all go above and beyond to make you comfortable and welcome. A true asset to the chain. Thanks to them all.
Disliked: The mattresses

Cleanliness, location

Exceptional

It was okay, but we...

Liked: The breakfast offered was great! However, the lady that was making sure everything was filled and cleaned up was, in my opinion, above average. She was very efficient in keeping the dining room cleaned and also making sure nothing on the bar ran out.
Disliked: The location of our room on the 2nd floor was right above the kitchen or some part that was very noise from 5:30am on. But at 3:00 am a car alarm went off and continued until morning. We found out it was in another parking lot, but needless to say, it interrupted our sleep. When we were trying to go back to sleep the microwave in the room started beeping at 3:30 am. The reason we were there, to sleep, was not accomplished.

Very clean rooms

Liked: Very clean hotel and staff was great. Room was ready on time.
Disliked: N/A