Hampton Inn By Hilton & Suites Albany-Airport NY

not good

Liked: Most of the staff was good. The rooms were not very clean. Stained sheets dirty bathrooms. Climate control didnt work in several rooms.
Disliked: Breakfast was terrible. They kept running out of things, to the point were I had to go into the supply room just to restock the butter. The bathrooms were dirty, stains in the tub. There were bugs in the rooms and several of the A/C did not work properly. The GM was very nice but other staff members looked like drug addicts. For over 200$ a night this is not worth the money mine as well stay at a motel 6.

We were charged for the...

Liked: Good breakfast

Very good

Exceptional

Exceptional

Good

Pleasant

Disliked: The employee at the front desk was sleeping when we arrived and smelled of pot smell . plus was told that they shuttled to airport when booked and when we arrived at hotel , told me the shuttle didnt leave until 730 . that is one of the reason I chose this hotel is because they had airport shuttle and ended up not beable to use it .

Unfriendly staff, late breakfast.

Disliked: Breakfast was supposed to start at 6am. However, only at 6:40am an unfriendly staff turned on the lights without apology or explanation for the delay. We chose this place for the early breakfast option since we needed to get to a soccer game on time. Also, the booking.com message function only gets an autoresponder from a former employer. The staff at reception could not have cared less about all of this - her answer to the late breakfast was that this wasn’t her responsibility, she only worked the reception.

Exceptional