Florence Gardens Boutique Hotel and Restaurant Guest Reviews
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Sarah Sat, 21 June 2025
Superb
Tom Thu, 19 June 2025
Exceptional
Caroline Mon, 16 June 2025
Lovely rooms, food was good...
Liked: The rooms were decorated lovely, the food was good and service was good.
Disliked: We were quite underwhelmed by the service during our recent stay. Upon arrival around lunchtime, we had a light meal before check-in. When it came time to check in, we found the reception area completely unmanned. After standing there for about five minutes with no assistance, I approached a nearby staff member who admitted they didn’t know what to do and simply said, “The lady should be back soon.” Another five minutes passed before someone finally arrived.The check-in experience itself was awkward. The receptionist asked a series of standard questions but did so while facing the desk the entire time, never making eye contact. It felt impersonal and dismissive. The final question—asking if we had anything planned during our stay—seemed more like a formality than genuine interest. I chose not to answer, as it was clear the question wasn't asked with any intent to engage.Breakfast was similarly disappointing. Three staff members were gathered together chatting as we entered, yet none of them acknowledged us or even offered a simple “Good morning.” For a four-star hotel, this lack of basic hospitality is quite surprising.Overall, the experience left much to be desired in terms of customer service and warmth. It's a shame, as the hotel itself seemed to have potential.
Steven Tue, 10 June 2025
Exceptional
Liked: Beautiful room, comfy beds, friendly staff and a great pint of Madri :)
Disliked: N/A
Daniel Sat, 7 June 2025
Very good
Mark Sun, 25 May 2025
Marks review
Liked: The service, the food and the location
Disliked: The room was small and cramped and so was the bathroom.
Trefor Wed, 21 May 2025
Very clean and well situated...
Liked: Very clean. Well situated. Nice staff.
Disliked: Very small bathroom. Shower tray overflowed after two minutes use. Thin walls and creaky floors.
Jacqueline Tue, 20 May 2025
Exceptional
Liked: Lovely little place in a great location
Joe Sat, 17 May 2025
Very good
Kim Tue, 6 May 2025
Excellent service
Liked: Everything, very quirky
Disliked: Nothing to dislike