Fairmont Dallas Guest Reviews
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|0.3 miles from Dallas centre|
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Darlene, Edmond Mon, 26 February 2018
Liked: Beautiful experience with hotel staff! Excellent service in taking care of our needs.
Justin P, Abilene, visiting Dos Equis Pavilion Tue, 20 May 2014
Will look for something else next time.
Liked: Nice location.
Disliked: Valet took forever to get my truck to me a couple times. Everything is just to expensive - $7.50 for a bottle of water?
Toni, Snyder, visiting American Airlines Center Sun, 7 July 2013
We had 2 rooms reserved. One room, the air conditioner did not work at all so had to move to another room. The other room we thought the air conditioner was working but after the concert we came back and the room was warm. Lowered temperature to 55 and never got cool. Do not know if I would go back there or not.
Liked: The swimming pool is awesome.
Disliked: Air Conditioner did not work well. The room never cooled off.
Hayley, Dallas Mon, 10 October 2011
Staff was friendly. We would definitely stay here again!
Liked: Very nice room and clean. The lobby is impressive.
Disliked: The house cleaning walked into our room two hours before check out and came in even though we said don't enter.
Gary Wed, 20 September 2023
Tambra Tue, 19 September 2023
Liked: The room. The food.
Disliked: The huge fans that were on in order to get to the pool. The carpets were soaked and it smelled like mildew and I am allergic to that and I had several asthma attacks while there. Also pool area was a mess with dirty towels all over the ground and bottles/cups left over from the night before
Priscilla Sun, 17 September 2023
If your looking for location...
Liked: There was a Starbucks inside the building I think that’s the best thing about the stay.
Disliked: The room was very outdated, didn’t look like it be cleaned in a while, very small. The ac kept going on and off like it was trying to work. The towels felt like sandpaper just overall I’m pretty sure your paying for location nothing else. I would never stay here again!
Anonymous Sat, 16 September 2023
Carla Fri, 15 September 2023
However my stay a very...
Liked: The overall location of the hotel was perfect, we were right down street from everything! Cleanliness of the room and bathrooms the lotion smelled nice! And I like the big window view of the city skyline!
Disliked: I booked a room with the king size bed but ended up with a queen sized bed.
Lauren Thu, 14 September 2023
Chelsea Fri, 8 September 2023
Disliked: I was pretty blown away at how poor our experience was, given this was a four star hotel. When we arrived in our room, the bed was made but there was a large clump of hair on the bathroom floor. On one of the bedside tables, there was a used hair tie with another clump of hair and dried noodles. We went downstairs and asked the front desk to have housekeeping do another clean of our room while we had a drink at the hotel bar. They did so, and when we went back up to our room the hair tie had been removed but the dried noodles remained and all the hair on the floor in the bathroom was still there. It was pretty hard to miss so unbelievable they'd not gotten it on the second time.The parking was an eyewatering $46 per night, and the valet was desperately understaffed. We waited over 20 minutes for our car on our first night because they only had one guy getting cars and had several backed up.The hotel pool looks nothing like the pictures. It faces a bunch of giant parking lots in downtown dallas and isn't really on the 'rooftop' - it's more of a roof terrace on the second floor.The fitness center was pretty well appointed but there were ants crawling all over the fresh towels. And finally, while some of the staff were lovely (the guys in the bar were great), there were a couple of front desk staff who were incredibly casual and unprofessional. Not what I would expect for a 4-star hotel.The location is pretty rough as well. It's my mistake for not looking at the location more closely, but I'd understood that the hotel was in a nice part of central Dallas near Uptown and Deep Ellum. In reality, it's right in the middle of the downtown financial district, surrounded by highways. It's not somewhere I would walk alone at night and about at 25 min walk to the areas with good restaurants and bars.
Reyna Fri, 8 September 2023
It was wonderful
Liked: The view from our room was amazing.
Marker Wed, 6 September 2023
Liked: I never got booked in and was charged
Erica Tue, 5 September 2023
Hotel is decent but service...
Liked: Room size was great. Most of the staff were very accommodating. Great location. Foyer of hotel is very nice. Concierge went above and beyond.
Disliked: Carpet, walls, and bathtub had stains while we never received cleaning. Around 11PM, our smoke alarm went off with my infant daughter in the room. It took mechanics 25 min to show up and another 20 min to assess the situation. They ended up taking out the battery and said they would come back in the morning but never did. I was over charged by $500 at checkout. Thought it was settled but I’m now home and they just took out another $300 from my account. I need to call and figure out what is going on.