Fairmont Dallas Guest Reviews
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0.3 miles from Dallas centre |
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Darlene, Edmond Mon, 26 February 2018
Loved it!
Liked: Beautiful experience with hotel staff! Excellent service in taking care of our needs.
Disliked: None!
Justin P, Abilene, visiting Dos Equis Pavilion Tue, 20 May 2014
Will look for something else next time.
Liked: Nice location.
Disliked: Valet took forever to get my truck to me a couple times. Everything is just to expensive - $7.50 for a bottle of water?
Toni, Snyder, visiting American Airlines Center Sun, 7 July 2013
We had 2 rooms reserved. One room, the air conditioner did not work at all so had to move to another room. The other room we thought the air conditioner was working but after the concert we came back and the room was warm. Lowered temperature to 55 and never got cool. Do not know if I would go back there or not.
Liked: The swimming pool is awesome.
Disliked: Air Conditioner did not work well. The room never cooled off.
Hayley, Dallas Mon, 10 October 2011
Staff was friendly. We would definitely stay here again!
Liked: Very nice room and clean. The lobby is impressive.
Disliked: The house cleaning walked into our room two hours before check out and came in even though we said don't enter.
Darren Fri, 15 March 2024
Over priced for what you...
Liked: Location
Disliked: Shower was dreadful
Jesse Wed, 13 March 2024
Very poor
Disliked: Premium priced hotel for a less than premium experience. Was unable to order room service the entire length of stay.I had asked not to be disturbed due to long haul jet lag and there were continuous interruptions from maintenance people through cleaners the entire stay! When asking for a late checkout my final night which was paid for additionally and at the highest applicable rate I was asked to call down in the morning of and see what they had, defeating the purpose of a late checkout. Keycards stopped working each day and had to be reset. The entire floor reeked of weed I’m not talking a hint of smell it was to an inescapable amount. And the shower was very low pressure. These might all seem like minor inconveniences however they were constant and continued frustrations for the duration of my stay and when you pay a significant premium for a 5 star property it would be reasonable to expect an appropriate level of service. My stay was for a very special occasion and it was a highly disappointing experience one which I did not expect from a property so highly rated and priced.
Buck Mon, 11 March 2024
Very nice hotel.
Liked: Lots of character in the hotel. My partner was impressed with how classy it was.
Disliked: It was in downtown.
Sheila Sun, 3 March 2024
Exceptional
Maria Sat, 2 March 2024
Experience
Liked: Location is beautiful and pretty affordable
Disliked: The room wasn’t really clean. I found some leftover food in the fridge from the previous guest makes me feel a little bit disgusting shower didn’t work well it was leaking all the time, but for that price I assumed that’s actually not that bad
Kathy Thu, 29 February 2024
Exceptional
Mark Mon, 26 February 2024
Good stay and will be...
Liked: Bar and location was very good. Room was clean with a good view of downtown. Valet was good as well as room attendent
Disliked: Bathroom was small
Wesley Fri, 23 February 2024
A beautiful hotel, great location,...
Liked: Room had a great view, the bed was comfortable. The location was centrally located to museums, parks, restaurants, and attractions.
Disliked: The parking is ridiculous. You pay $50 a day, because you have no alternative. The lobby was as cold inside as the temperature outside. We wanted a drink before going to the opera at the bar and that took more than 30 minutes to receive, not to mention they were overpriced. The biggest opportunity was the elevators in the South Tower. Lines of people waiting up to 30 minutes to go and to go down.
Debra Thu, 22 February 2024
It was a beautiful hotel...
Liked: We got upgraded to the suit and it was beautiful
Disliked: We got stuck in the elevator for a short time. And no free breakfast or snacks.
Adam Tue, 20 February 2024
Very good