Loved it!

Liked: Beautiful experience with hotel staff! Excellent service in taking care of our needs.
Disliked: None!

Will look for something else next time.

Liked: Nice location.
Disliked: Valet took forever to get my truck to me a couple times. Everything is just to expensive - $7.50 for a bottle of water?

We had 2 rooms reserved. One room, the air conditioner did not work at all so had to move to another room. The other room we thought the air conditioner was working but after the concert we came back and the room was warm. Lowered temperature to 55 and never got cool. Do not know if I would go back there or not.

Liked: The swimming pool is awesome.
Disliked: Air Conditioner did not work well. The room never cooled off.

Staff was friendly. We would definitely stay here again!

Liked: Very nice room and clean. The lobby is impressive.
Disliked: The house cleaning walked into our room two hours before check out and came in even though we said don't enter.

Ngek

Liked: None
Disliked: Staff not friendly at all

Comfortable hotel in the heart...

Liked: Perfect location for the event I was attending.
Disliked: I would have preferred self-parking. It is easier to drive in and out of the Hotel that way - especially if you're time constrained.

The stay was comfortable and...

Liked: Everyone we encountered from the valet parking attendants to the front desk we all superb.
Disliked: I would have loved a small breakfast that was free.

Front Desk

Liked: Day manager resolved issue. Day shift staff were helpful and excellent. ANDY PARKING VALET WAS EXCELLENT. went beyond his scope to assist us.
Disliked: Booking.com had a better rate than hotel front desk. Night front desk person needs coaching on customer service.

Superb

Pleasant

Superb

Liked: Classical hotel with charm and quality.

Exceptional

Liked: Enjoyed a fantastic dinner and breakfast. Drinks after the concert at American Airlines Center made it a perfect evening.

Pleasant

Liked: Rooms were nice beds comfortable and very clean
Disliked: It was the restaurant side of things that ruined it for us..the waiter literally looked at me and said ?what do you want? no introduction or anything.. should have left right then. 40 dollars for steak frites came out rare when my SIL ordered medium well... multiple people around us got up and left cause the staff was very rude. Room service there was also terrible was told at 945pm it?d be 40 min before our food came up.. no big deal.. had to call back at 1130pm to check the status and the girl said they had one cook and one runner on and it would be a minimum of another hour. We all went to bed hungry. I would stay at this hotel again but I definitely wouldn?t try and eat there. We were in town for a cheer competition this facility had the foresight to have a separate menu catering to our demographic but didn?t staff appropriately for it.