Fairfield Inn & Suites by Marriott Helena Guest Reviews
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1.7 miles from Helena centre |
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Sharon Sun, 17 March 2024
Exceptional
Debbie Tue, 10 October 2023
Disappointing
Liked: Good facilities and most staff helpful but our problems and justified complaint was not addressed and the manager did not do what he promised.
Disliked: The room was not good. The air conditioning was so noisy it kept us awake as did the neon sign outside the window. The sink was blocked and full of foul water. Our complaints were not addressed and the manager promised a discount yet charged us the full price which was terrible value
David Sat, 9 September 2023
Good
Liked: Location was fine. Breakfast was good. Hotel was clean.
Tyson Mon, 7 August 2023
Pleasant
Deschamps Mon, 15 May 2023
Exceptional
Michael Wed, 10 May 2023
better options out there. Don't...
Liked: Clean room, no neighbor noise, fairly safe and well lit parking
Disliked: Dated facility, Loud vehicle noise. Breakfast had no fruit, sausage patties tough, no oatmeal put out, sugary yogurt only.Check in person made be feel uncomfortable.
Tracy Sun, 2 April 2023
Passable
Norma Thu, 23 March 2023
Horrible an Very Unprofessional! a...
Liked: location
Disliked: The front staff night (ASB)auditor clerk immediately started telling us how she lost her children to Cps talking non stop telling us she lost her kids due to meth was a felon but her sister the manager got her the job!The night auditor clerk (ASB) proceeded to tell us when she drinks her pants come off an then referred to my guest as a 12 year old .My guest replied I’m 33.Clerk (ASB) then asked if I was his mother,while letting her hair down an un-buttoning her blouse a few buttons. The night auditor (ASB) took almost an hour to check us in while people waited an she did not know how to operate the system an take my Apple Pay or card was shaking an talking so fast she appeared to not be able to function an using meth as a substance abuse counselor it was obvious this individual was using something or just plain unprofessional!I paid cash an got my receipt. an she still wouldn’t stop talking about her sexual nature an drug history! We walked off she was still going on !We checked into our room went to dinner bowling out for the night upon returning and coming in we went by the front desk my guest said he was going to go to the spa we had a bottle of whiskey which she saw an I was going to join in a few but didn’t say so to her!The night auditor (ASB)heard us an stated as we came in through the front entrance after our night out in front of other guests she too was closing the front desk an was going to go get into the hot tub too while on the job?!I was shocked an another guest told her what ?! that’s unprofessional ! I also told her it was unprofessional not believing (ASB) clerk would actually do so.My guest went to the hot tub I was in the room a minute when I came back down to meet my guest in the hot tub the night auditor (ASB) was in the hot tub my guest jumped out an ran from her the clerk (ASB) an the situation!
Philinga Fri, 10 February 2023
Superb
Anonymous Mon, 16 January 2023
Disappointing
Liked: That it was close to or event venue
Disliked: The rooms weren’t cleaned very well. there was a load party which happened on our second night, and my husband and I were the ones who had to stop it. we got over charged for our stay.